What should you do if a friend asks about their cousin’s upcoming dental treatment?
- Acknowledge the cousin’s feelings
- Make confidentiality clear
- Redirect to the dentist
- Offer to help write questions
Shows ethics, professionalism, empathy, communication, problem-solving.
In a situation where a team member is not contributing, what is the first step you should take?
- Speak privately
- Listen before assuming
- Offer practical help
- Keep the team running
Shows collaboration, empathy, communication, professionalism, problem-solving.
True or false: If a colleague snaps at you, you should react emotionally.
FALSE
Stay calm and address the situation later in private.
When communicating with an elderly person with limited English, what is one effective strategy?
- Slow down and simplify language
- Use non-verbal communication
- Involve translation resources
- Confirm understanding
Shows communication, empathy, problem-solving, professionalism.
What should you do if a classmate is crying before an exam?
- Move them somewhere calm
- Ask gently what’s wrong
- Help them refocus
- Get staff support if needed
Shows empathy, communication, resilience, professionalism.
If a patient asks for your social media, how should you respond?
- Set boundary respectfully
- Keep the tone warm
Shows professionalism, ethics, communication, self-awareness.
In a prioritization scenario, what should you do first when faced with multiple urgent tasks?
- Prioritize immediate safety
- Communicate briefly with others
Shows ethics, problem-solving, communication, professionalism.
When choosing students for a conference, what is an important step?
- Set objective criteria
- Avoid bias
- Communicate respectfully
Shows fairness, ethics, communication, professionalism.
If a patient declines treatment for cultural/religious reasons, what should you do?
- Respect their choice
- Ask to understand
- Explore alternatives
- Support shared decision-making
Shows cultural awareness, empathy, ethics.
What is the appropriate response if a friend asks you to lie about their shift hours?
- Refuse politely
- Offer genuine help
Shows integrity, professionalism, empathy.
If you see another student cheating on an online test, what should you do?
- Report the incident
Shows professionalism and integrity.
When a patient feels embarrassed about their dental hygiene, what is a good approach?
- Show empathy
- Reassure them
Shows patient-centered care.
If a colleague leaves patient records open on-screen, what is your responsibility?
- Close the screen
- Remind them to lock it
Protecting patient information is a legal and ethical responsibility.
What should you do if a patient refuses X-rays due to religious beliefs?
- Respect their decision
- Discuss alternatives
Shows cultural sensitivity and respect.
If a child is running through the clinic and nearly injures themselves, what is your immediate action?
- Stop the child
- Ensure their safety
Prioritize patient safety.
What is a key action when dealing with an angry parent about a long wait time?
- Acknowledge their frustration
- Explain the prioritization process
Shows communication and empathy.
When explaining a procedure to a patient who is terrified of needles, what is important?
- Validate their fear
- Explain step by step
Clear communication helps reduce anxiety.
If you miss important details during a fast handover, what should you do?
- Politely ask for repetition
- Take notes
Ensures understanding of critical information.
If a patient gives you an expensive thank-you gift, what is the appropriate response?
- Thank them but decline
- Explain professional boundaries
Accepting expensive gifts can violate professional ethics.
What should you do if a patient tries to add you on Instagram?
- Politely decline
Maintain professional boundaries.
What should you do if a patient gives you an expensive gift?
Thank them for the thought but explain that I can’t accept expensive gifts due to professional boundaries.
Small tokens like a card can be accepted, and if the patient insists, inform the supervisor and document it.
How should you respond if a patient tries to add you on Instagram?
Politely decline and explain that I must keep professional boundaries with patients.
Continue interacting warmly in person to avoid making the patient feel rejected.
What should you say if a colleague asks you to cover for their lateness?
Stay professional and explain I’m not comfortable lying for them.
Encourage them to speak directly with the supervisor instead.
What action should you take if you see a co-worker drinking alcohol during a break?
Approach them privately and express concern for patient safety.
If they refuse to stop or seem impaired, inform the senior nurse immediately.
