1
Q
Components of Culture
A
- Communication
- Courtesies
- Rituals
- Roles
- Customs
- Relationships
- Practices
- Expected behaviors
- Values
- Thoughts
- Manners of interacting
2
Q
Culture
A
- A shared, learned, symbolic system of values, traditions, social and political relationships and worldviews that shapes and influences one’s perceptions, behaviors and interaction patterns
3
Q
Cultural Competence
A
- Implies having the capacity to function effectively
- Proficient in communication skills
- A dynamic, ongoing, development process that requires a long-term commitment
4
Q
Diversity
A
- Society is organized in ways that encourage people to include or exclude, reward or punish, credit or discredit, elevate or oppress, value or devalue
5
Q
Cultural competence means that organizations, programs, and individuals need to:
A
- Value diversity and similarities
- Understand and respond to differences
- Engage in self-assessment
- Make adaptions
- Institutionalize knowledge
6
Q
Socialization
A
- The experiences that shape our attitudes, perceptions, emotions, and communication choices
7
Q
Culture
A
- The rules of living and functioning in society
- Shared, learned, symbolic things that influence ones perception of language, social class, location, and identity
8
Q
Organizational Culture
A
- The way an organization operates
- The attitudes that employees have
- The overall tone and approach to any given business
9
Q
Assimilation
A
- The adjustment period and “settling in” that’s common for anyone starting a new job
10
Q
Assimilation Tactics
A
- Overt questioning
- Indirect questioning
- Third-party questioning
- Testing limits
- Disguising conversations
- Surveillance
11
Q
Artifacts
A
- Temporary embellishments or objects characteristic of a particular culture or institution
12
Q
Cultural Rituals
A
- Practices, behaviors, celebrations, and traditions common to people, organizations, and institutions
13
Q
Cultural Conpetence
A
- This is the level of knowledge a person has about others who are difference
14
Q
Mutual Respect
A
- Helps to prevent cultural tensions, misunderstandings, and conflict
15
Q
Implicit Bias
A
- Attitudes or stereotypes that affect our understandings, desires, and actions
- Reside in the subconscious
- Develop over a lifetime
16
Q
Gender
A
- Don’t discriminate
17
Q
Ethnicity
A
- A social group that may be joined by shared history, identity, geography, and culture
18
Q
Race
A
- The categorization of people based on physical characteristics
19
Q
Language Differences
A
- Accents
- Dialects
20
Q
Religion and Spirituality
A
- Takes work to understand these differences
21
Q
Disabilities
A
- Visible or invisible
22
Q
Awareness to Action
A
- Be conscious
- See backgrounds as assets
- Power and privilege are real
- Stereotypes and biases are individual
- Development: personally and professionally
23
Q
Make Paradox and Ambiguity Your Friends
A
- Solve puzzles
- Manage paradoxical issues
- Embrace ambiguity
24
Q
What does effective leadership result in?
A
- Change in the organization
25
Guidelines for Leaders
- Value diversity: challenge the organizational culture
26
Accent
- A distinctive pronunciation of a language
27
Discrimination
- The unjust or prejudicial treatment of different categories of people or things, especially on the regards of race age or sex
28
Demographics
- Statistical data relating to the population and particular groups within it
29
Dialect
- A particular form of a language which is peculiar to a specific region or social group
30
Disguising Conversation
- Making the conversation seem to be something that it is not supposed to be
31
Globalization
- The process by which businesses or other organizations develop international influence or start operating on an international scale
32
Indirect questioning
- Used in professional
settings
- Not being extremely specific
33
Jargon
- Special words or expressions that are used by a particular profession or group and are difficult for others to understand
34
Narratives
- Stories
35
Overt questioning
- Open questioning
36
Perception checking
- Helping you understand others accurately instead of jumping to conclusions or assuming that your first interpretation is correct
37
Psychographics
- The study and classification of people according to their attitudes, aspirations, and other psychological criteria, especially in market research
38
Surveillance
- Close observation
39
Testing Limits
- Pushing the boundaries
40
Stereotypes
- Generalizing the specifics of an individual
41
Third-party Questioning
- Asking someone questions based upon them not being a primary information source
42
Translation Services
- Help to understand different languages
43
Worldview
- A particular philosophy of life or conception of the world
44
Phases of the Assimilation Process
- Anticipatory Socialization
- Organizational Encounter
- Metamorphosis
Business Communications
flashcards
Decks in class (3)
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