Crisis intervention > QUIZ > Flashcards

QUIZ Flashcards

(58 cards)

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1
Q

Today we are looking for P/O with social abilities more than physical abilities. What are the social abilities?

A
  • Interacting with people
  • Communicating
  • Showing the right attitude
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2
Q

What is the foundation of an effective interaction for a police officer?

A

Understanding the emotional needs and motivations of human being.

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3
Q

What is the difference in your powers of arrest between domestic and intra-family violence?

A

Domestic: you MUST proceed with an accusation

Intra-family: You have a discretion

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4
Q

Every person, regardless of their intelligence or socioeconomic status, needs to feel _______________

A

SIGNIFICANT

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5
Q

____% of all arrests made by law enforcement officer are accomplished without use of force

A

97

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6
Q

Older police officer are good at (3) :

A
  • Building rapport with individuals
  • Establishing a commanding presence
  • Communicating alternatives and consequences
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7
Q

In most cases, we are dealing with ‘‘cop’s attitude’’.

What is the worst part of it?

A

It is unintentional!

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8
Q

Improper ________ may lead to ________ in one’s professional life

A

1) Communications

2) Incidents

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9
Q

What skill do most people lack?

A

COMMUNICATION

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10
Q

What is going to be your best asset or your greatest liability?

A

Your attitude

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11
Q

Life is _____% what happens to you and ____% how you react to it

A
  • 10%

- 90%

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12
Q

The climate of the relationship is established _____________

A

In the first seconds

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13
Q

A handshake is a sign of __________

A

Openness

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14
Q

Why is it so important to control our own idiot?

A

Because if we cannot control our OWN idiot, how will we be able to control the idiot’s in others?

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15
Q

-______ seconds of insanity on your part can end your career

A

10

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16
Q
  • Young cops are unprepared for _________ and/or _________ people
A
  • noncompliant

- abusive

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17
Q

Everyone is aware that the way an interaction begins affects this interaction as a whole, therefore:
Why is this concept not taken to consideration when interacting?

A
  • Lousy habits and attitude

- They just don’t care

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18
Q

Establish a verbal contact with the citizen showing openness and availability. 4 steps

A
  • Perceive the discomfort (I see…)
  • Validate our impressions (I think…)
  • Listen to the answer (try to discover what they really want, what their intentions are)
  • Identify and recognize the citizen’s discomfort
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19
Q

Communication during a crisis. What should you do?

A
  • Accept – that people are not rational during a crisis

- Reassure – that everything will be ok. “We’ll take care of you’’

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20
Q

SEVEN intervention strategies

ISADVDK

A
  • Isolate and contain
  • Do not invade personal space
  • Do not touch without permission and/or do not get too close
  • Speak slowly and calmly using simple and clear terms
  • Avoid verbal confrontation
  • Verbalize your intentions and your actions
  • Keep on track (stay on the subject)
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21
Q

Once you arrive on the scene, what is the first thing you should do?*****

A

10-18 and state your observations

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22
Q

What is DAD and what do you need?

A

Demande d’adresse, need the civic number and street name

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23
Q

What is DDO and what do you need?

A

Demande de dossier, need the full file number (will give you all the information related to the file)

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24
Q

What is DBQ 9 and what do you need?

Study These Flashcards
A

You need a civic number and postal code. Gives you all the driver’s license number at the address.

25
Name DBQ 1 to 4
DBQ 1: Plate number DBQ 2: Name and DOB DBQ 3: Driver's license number DBQ 4: NIV number
26
What is the listening dilemma?
Thinking about the response while that person is still speaking. ----> It diminishes your concentration on what the other person is actually trying to communicate to you.
27
The magic of questions
Ask the right questions at the right time and you'll be able to go a long way: - Make a great first impression, leave a great impression - Stay on point - Interrupt negative momentum - Direct another's focus - Establish rapport - Set clear goals - Generate informed decisions
28
Questions based on something the other person said: What is so magical about this?
- It demonstrates that you listen - Since the questions are based on what the other person said, subsequent communication that includes empathy, respect and appreciation will help build rapport and trust.
29
Dealing with people under stress is much _______ if you are not under _______
1) easier | 2) stress
30
You can help reduce your own stress by asking yourself:
- What's my goal - Is there danger? - What does this guy really want? - Does what he is saying affect my life in any way?
31
Active listening facilitates _________
Interaction
32
Use little gestures or verbal affirmations such as _____ or ________ brief reinforcing comments taking care not to interrupt the speaker
1) Nodding | 2) Uttering
33
Asking questions = ?
Controlling
34
Attempting to influence a person by ________ is not nearly as effective as by _________.
1) Telling | 2) Asking
35
What is the entire point of active listening?
Communicate to the other person that you are in fact listening.
36
Eye contact ____% to ____% of time means that you are listening
60% to 70%
37
Repeating yourself to a suspect is giving him what?
The power to choose to comply or not
38
Repeating yourself shows what?
That there are no consequences for the failure to comply
39
Orders ignored require what?
Immediate follow-up that Includes consequence. Do this OR....
40
What are the points to remember in intervention?
- We are there to help the citizen - We should be clearly identified - We think of our security  - We remember our partner’s security - While intervening, we always talk to our partner through the suspect - Adopt an understanding of all parties - Use of « VOUS » (courteous terminology) - Speak firmly and clearly - Pride must never take the place, or get in the way of, professionalism
41
What is a crisis?
A crisis is an unusual situation characterized by its instability, forcing an officer to react in a specific manner in order to reestablish order
42
What is verbal intervention?
Speak in the client's language
43
When is de-escalation used?
- person with a disturbed mental state - person in crisis - intoxicated person (difficult) - person Inconsistent / irrational - person with disturbing behaviour - suicidal person, etc.
44
What is de-escalation?
It is communication focused on: - the gradual decrease of a crisis or a tense situation  - whose objective is to restore balance,  - to restore the predictability of the behavior of the individual - resolve the situation peacefully while taking into account tactical considerations ».
45
Why de-escalate?
- Numerous calls with regards to mental illness - Reduction of use of force and violence - Reduction of injuries - Reinforcement of trust with family members and the clients - Increased awareness to the people with mental disorders
46
What are the three steps in the MNEF?
1) Evaluation 2) Planification 3) Action
47
MNEF --> Evaluation:
The assessment of the situation must allow the police officer to have the most accurate portrait of the situation and the person involved in order to determine his powers and duties.
48
MNEF --> Planification:
Planning aims to determine the roles and responsibilities of the police officers involved, the resources required for the intervention and development of intervention plans based on the assessment of the situation and the powers and duties.
49
MNEF --> Action:
The 4 steps of the de-escalation intervention: 1) Arrival at the scene; Your uniformed presence is the 1st use of force 2) The establishment of the contact; 3) Suggested solutions 4) The conclusion of the intervention.
50
Before going on a call, what would be the first thing to do?
1) Analyze your call and try to gather as much info as possible 2) 3QCOP 3) CRPQ Interrogations?
51
A question will frequently induce a ________
response
52
Use of force: The ______ contact must be done simultaneously with the _________ of the ______ and the ________ message
1) Initial 2) Movement 3) Body 4) Verbal
53
Today's injuries are initiated by what?
By the vulnerable clientele
54
We communicate to our partner through what?
Our suspect
55
What is the very worst use of force motivator?
The use of force with a vengeance attitude
56
People need to be viewed as PEOPLE. What is the solution?
- Make eye contact - Be empathetic - Think family member
57
MNEF: ''Présence de l'agent/perceptions/considération tactiques''
- impact of uniform - impact of number of officers and potential . resources - equipment deployed
58
MNEF: Verbal intervention
- Action we intend to take - Consequences of the action - Time for reflection - Request for enforcement
Crisis intervention
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