1
Q
Is Nationwide part of the Santander group?
A
No
2
Q
What percent of 20-34 year olds were still living at home with their parents in 2013?
A
26%
3
Q
When was the CMA established?
A
2014
4
Q
How many properties in the UK are estimated to be in danger of flooding?
A
5.2 million
5
Q
Who is M&S Bank a subsidiary of?
A
HSBC
6
Q
How many credit unions are in the UK?
A
400
7
Q
What is the minimum percentage of the Green Investment Bank’s capital that must be invested into priority sectors?
A
80%
8
Q
How often must banks send customers with packaged current accounts information about claiming on the policies?
A
Every 12 months
DipsFS Unit 4
flashcards
Decks in class (52)
# Cards
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1.1 An Overview of the Financial System62
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1.2 Trends in the Financial Sector18
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1.3 Financial Intermediation17
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1.4 The Sources and Applications of Funds5
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1.5 New Types of Financial Services Provision15
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2.1 The Importance of Competition23
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2.2 The Competition Situation in the UK19
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2.3 The Need to Promote More Competition3
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2.4 Methods of Increasing Competition25
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2.5 The Consumer Environment and the Determination of Consumer Choice10
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3.1 The Sustainability of the Financial Services System28
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3.2 The Sustainability of Individual Providers Within the Financial Services System10
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3.3 The Sustainability of Financial Products8
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3.4 Trends in (Un)sustainability20
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3.5 Conclusion1
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4.1 How the media treat financial matters27
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4.2 Extreme reporting Vs the balanced view9
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4.3 Behind the headlines6
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4.4 The media as watchdog5
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5.1 The external environment and PESTEL analysis7
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5.2 The political environment26
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5.3 The economic environment33
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5.4 The social environment24
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5.5 The technological environment1
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5.6 The legal environment12
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6.1 Change, uncertainty, risk and loss15
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6.2 Changing rates of inflation18
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6.3 Volatility in the stock market3
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6.4 Economic uncertainty6
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6.5 Attitudes to credit and debt4
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6.6 Institutional issues32
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6.7 Changing weather patterns5
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6.8 Religious attitudes to financial products8
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6.9 Ethical and environmental concerns3
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6.10 Terrorist attacks7
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7.2 Targeting consumer groups4
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7.3 Marketing materials and information2
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7.4 The small print and regulatory requirements9
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7.5 Different types of marketing4
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7.6 Different advertising methods8
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7.7 Ethics, sustainability, CSR and environmental issues in marketing literature15
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7.8 Evaluating the marketing effort1
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7.9 How different approaches fit different business contexts4
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7.10 Marketing and the wider industry context8
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7.11 Marketing and the changing financial services industry1
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8.1 Managing the customer relationship26
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8.2 Attracting and retaining customers12
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8.3 Achieving customer satisfaction8
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9.1 Meeting the needs, wants and aspirations of a market segment15
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9.2 Market research in financial services15
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9.3 The product development process9
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Randoms8
