Reports

Question 1

What are the 4 scores presented in the Dynatrace Service Quality Report

Answer 1

1. Dynatrace Overall score
2. Application score
3. Services score
4. Infrastructure score

Question 2

Where to find the Service Quality Report?

Answer 2

In the navigation menu, go to Observe and explore > Reports.
Click on Service quality in the left-hand menu.

Question 3

What options do you have for each report?

Answer 3

1.Subscribe
2. Share

Question 4

From what metrics is the Overall Dynatrace score made up?

Answer 4

1. Application Score: This reflects the user experience within your applications, primarily based on Apdex ratings (user satisfaction) and the percentage of user actions impacted by problems.
2. Services Score: This represents the health and performance of the services that support your applications, measured by the percentage of successful service calls not affected by problems.
3. Infrastructure Score: This focuses on the health of your underlying infrastructure (servers, databases, etc.), calculated from the percentage of host time that was problem-free.

Question 5

What are the metrics of the Dynatrace Application Score?

Answer 5

1. Average Apdex
2. Percentage of user actions with problems(User Action Impact)

Question 6

What is the Services score?

Answer 6

Percentage of service calls that were successful and unaffected by problems.

Question 7

What is the Infrastructure score?

Answer 7

Percentage of host time during which no problems were encountered.