REVIEWER

Question 1

an exchange of information from sender to the receiver with the message being understood as intended by the sender

Answer 1

COMMUNICATION

Question 2

3 WAYS TO THINK ABOUT COMMUNICATION

Answer 2

1. Communication as an action
2. Communication as an interaction
3. Communication as meaning construction

Question 3

the transformation of information from one person to another through the use of symbol and accompanying meaning

Answer 3

Communication as an action

Question 4

• the exchange of information between two or more individuals through the symbols and their accompanying meaning

Answer 4

Communication as an interaction

Question 5

FORMS OF COMMUNICATION

Answer 5

1. Intrapersonal Communication
   2.Interpersonal Communication
2. Group Communication
   4.Public Communication
3. Mass Communication

Question 6

communication with oneself using internal vocalization or reflective thinking

Answer 6

Intrapersonal Communication

Question 7

communication between people

Answer 7

Interpersonal Communication

Question 8

communication among three or more people interacting to achieve a shared goal

Answer 8

Group Communication

Question 9

a sender-focused form of communication in which one person is typically responsible for conveying information to an audience.

Answer 9

Public Communication

Question 10

transmitted to many people through print or electronic media

Answer 10

Mass Communication

Question 11

TYPES OF COMMUNICATION

Answer 11

1. Verbal Communication
2. Non-Verbal Communication
3. Written Communication
4. Visual Communication
5. Audio-Visual Communication

Question 12

work

Answer 12

FORMAL

Question 13

FORMAL COMMUNICATION

Answer 13

a. Vertical- Information flows freely up and down the organizational structure
b. Horizontal -communication flows across a structure
c. Diagonal - all levels communicate with one another in any direction

Question 14

speaking with friends

Answer 14

Informal

Question 15

IMPORTANCE OF COMMUNICATION

Answer 15

IMPORTANCE OF COMMUNICATION
1. Organizational/Functional
2. Improves coordination - reduces logical gaps
3. Encourages Cooperation
4. Generates a greater sense of organizational commitment and involvement
5. Gives a direction - task and activities
6. Speeds up the organizational process
7. Boost Morale and empowerment
8. Decision making aid
9. A problem solving tool
10. Better focus on customer requirements

Question 16

COMMUNICATION BARRIERS

Answer 16

1. PHYSICAL AND ENVIRONMENTAL DISTRACTORS
2. PHYSIOLOGICAL BARRIERS
3. PSYCHOLOGICAL BARRIERS
4. SOCIAL BARRIERS
5. CULTURAL BARRIERS
6. SEMANTIC/LANGUAGE BARRIERS
7. EMOTIONAL BARRIERS

Question 17

HOW TO OVERCOME BARRIERS
For the Sender:

Answer 17

1. Be clear about the message to be sent
2. Be precise to the point
3. Do not be verbose
4. Use a language that is understandable to the receiver
5. Write the message if required
6. Request a feedback to ensure receipt of message

Question 18

HOW TO OVERCOME BARRIERS
For the receiver:

Answer 18

1. Be attentive
2. Concentrate on the message
3. Ask for clarifications whenever required
4. Listen objectively
5. ‘Listen’ for body language
6. Make notes if required

Question 19

an element or a physical factor that acts as a distraction to hinder the flow of communication

Answer 19

PHYSICAL AND ENVIRONMENTAL DISTRACTORS

Question 20

can be natural or human-made

Answer 20

PHYSICAL AND ENVIRONMENTAL DISTRACTORS

Question 21

-Noise, bad architecture and closed doors,
- thunder, lightning, heavy rains, hot and cold temperatures

Answer 21

PHYSICAL AND ENVIRONMENTAL DISTRACTORS

Question 22

related with the limitations of the human body

Answer 22

PHYSIOLOGICAL BARRIERS

Question 23

ill-health, poor eye sight, or hearing difficulties

Answer 23

PHYSIOLOGICAL BARRIERS

Question 24

state of mind that can jeopardize the process of communication including memory, attention, and perception

Answer 24

PSYCHOLOGICAL BARRIERS

Question 25

include the social psychological phenomenon of conformity, a process in which the norms, values, and behaviors of an individual begin to follow those of the wider group

Answer 25

SOCIAL BARRIERS

Question 26

age, gender, socioeconomic status, and marital status

Answer 26

SOCIAL BARRIERS

Question 27

often arises whenindividuals in one social group have developed different norms, values, or behaviors to individuals associated with another group

Answer 27

CULTURAL BARRIERS

Question 28

Language, jargon, slang, etc.,

Answer 28

SEMANTIC/LANGUAGE BARRIERS

Question 29

channels where the person who is talking can be seen and heard by the audience - ex: meetings, video conferences

Answer 29

Physical Media

Question 30

- written or electronic channels - e.g.: e-mail, sms, social media, magazines, letters

Answer 30

. Mechanical Media

Question 31

EFFECTIVE COMMUNICATION

Answer 31

1. Plan your communication 2. choose the medium 3. Remove barriers 4. Active Listening 5. Feedback

Question 32

Remove barriers

Answer 32

a. Seek first to understand then to be understood b. Empathize with other people c. Values, belief, needs and sentiments d. Use a common language e. Clarify ideas before communicating f. Remove all prejudices g. Overcome any distraction h. Reduce length of communication channel

Question 33

Active Listening

Answer 33

a. Listen with an open mind b. Make an effort to understand c. Empathize d. Be aware of what is said and what was not said e. Don’t jump to conclusions..draw conclusions

Question 34

Feedback

Answer 34

a. Check the accurate receipt of message b. Chek action/outcome in relation with the intent of the message c. Improve/alter message if required

Question 35

IMPORTANCE OF FEEDBACK

Answer 35

a. Feedback is necessary to check the effectiveness of the communication b. Feedback helps reflects upon how well the message has been encoded, transmitted and understood. c. Feedback helps make mid-course correction if found required: In terms of action – changing strategy In terms of communication – changing message

Question 36

HOW TO TAKE FEEDBACK

Answer 36

a. Ask for it if you are the sender or offer it if you are the receiver b. Observe c. Evaluate the results achieved as against the objectives set. d. Be objective while giving or receiving it. e. Focus on the task and performance aspects not the individual’s personality

Question 37

the process by which twoor more individuals arrive at ostesibly shared (one common) meaning or understanding for symbolic actions

Answer 37

Communication as meaning construction