CONSUMER PROTECTION ACT [RA 7394]
Purpose: To protect the interests of the consumer. Promote general welfare. Establish standards of conduct for business & industry.
Objectives
Protection against hazards to health & safety, deceptive, unfair & unconscionable sales acts & practices. Provision of information & education to facilitate sound choice & the proper exercise of rights by the consumer; adequate rights & means of redress. Involvement of consumer representatives formulation of social & economic policies.
DECEPTIVE SALES ACTS
(by fraud, deviation from the truth) Representation of something it DOES NOT HAVE or when in fact IT IS NOT. An act of the producer, manufacturer, supplier or seller, thru concealment, false representation fraudulent manipulation, induces consumer to enter into a sales or lease transaction of any consumer product or service.
Home Solicitation Sales
Both of these violate this Act whether it occurs before, during or after the transactions.
Chain Distribution Plans/Pyramid Sales Schemes
shall NOT be employed in the sales of consumer products. Allowed only if a permit is obtained from DTI.
REFERRAL SALES
PROHIBITED REPRESENTATIONS: Only between 9:00 AM to 7:00 PM each WORKING DAY, Can be done thru phone, online communication.
UNFAIR/UNCONSCIONABLE SALES ACT
(walang malay si consumer) Producer or the likes took advantage of the inability of the consumer to protect his interest.
PROHIBITED ACTS
(bawal) Consumer transaction was entered into when the price exceeded the price unable was to receive a substantial benefit from the subject thereof. Seller/Supplier was aware that there was NO reasonable probability of payment of the obligation.
GR
Shall not be used in the sale of consumer products.
XPN
Written undertaking in favor of the buyer.
LABELING AND FAIR PACKAGING
Enforce compulsory labeling., & fair packaging to enable consumer to obtain accurate information [nature, quality, quantity of the contents of the product].
Prohibition not applicable to
Wholesale/Retail distributor except if they are: engaged to display or distribute in commerce any consumer product whose package or label does NOT Conform to the provisions hereof.
Non-functionally Slack-Filled
(Tirang space sa package; deemed non-functionally slack-filled if it is filled to substantially less than its capacity [GRI for reasons other than [XPNS]: Requirement of machines used for enclosing the contents in such package. Inherent characteristics of package materials or construction being used.
MINIMUM LABELING REQUIREMENTS
trade name or brand name trademark business name address of manufacturer, importer, repacker of the consumer in the PH general make active ingredients net quality of contents country manufacture, imported the state if under licensed from a principal FOOD expiration date semi-processed or fully-processed or ready-to-cook, etc. nutritive value, if any ingredients used are natural or synthetic other that is deemed necessary.
ADDITIONAL LABELING REQUIREMENTS FOR
REQS THAT MAY BE REQUIRED BY DTI Brand new motor vehicles Purchased in Philippines Standards Specifications o Prevents conformity o Cannot be repaired whether COSMETICS Procedures: expiration date irritants Price Tag Requirement: must be written clearly with price in peso and cent per unit.
LEMON LAW [RA 10462]
Purpose: for consumer protection in the purchase of BRAND NEW MOTOR VEHICLES.
Lemon Law rights period
[earliest/shorter] period ending 12 months after the date of original delivery first 20,000 kilometers of operation after such delivery.
Reported by the consumer
Non-conformity to: NON-CONFORMITY EXCLUDES: 1. REPAIR ATTEMPTS: it With lemon law rights AND after at least 4 separate attempts [same complaint, same manuf/distr]
CIGARETTES
WARNING Cigarette Smoking is Dangerous to Your Health. Should be in conspicuous place (madaling makita).
Notify the M/D, authorized dealer or retailer for intention to invoke the right within the Lemon Law rights period.
Consumer must bring the vehicle to the manuf/dist for a final attempt to address the complaint.
In case of non-conformity issue remains unresolved: FILE a complaint before the DTI as for under this Act.
If the vehicle is NOT returned for repair
within 30 calendar days from the date of notice of release within lemon law rights period, the repair is deemed successful.
If non-conformity issue still exists
or persists after 30 day period but still within the lemon law rights period, the consumer may be allowed to invoke his rights.