Acronym
MISREADS CRISPS
M
Monitoring expenses process etc
I(1)
Initial underwriting
S(1)
Surveys on customer satisfaction
R(1)
Reinsurance
E
External audit
A
Actual vs expected experience
D
Distribution channel process
S(2)
Staff training
C
Claim management
R(2)
Regulation
I(2)
Investment mandates
S(3)
System testing and project management controls
P
Policy data checks
S(4)
SLAs outsourcing