SE - Tasks and Elements

Question 1

Measure Solution Performance

Answer 1

1. Define Solution Performance Measures
   
   • Identify the measures to be applied during solution evaluation
2. Validate Performance Measures
   
   • Assess the soundness of the selected measures to ensure the assessment of solution performance is useful
3. Collect Performance Measures
   
   • Identify the statistical sampling approach to be applied during solution evaluation and then use them

Question 2

Analyze Performance Measures

Answer 2

1. Solution Performance versus Desired Value
   
   • Reconciling the degree of solution performance and the degree of solution value
2. Risks
   
   • Managing newly discovered risks
3. Trends
   
   • Identifying trends over time to reveal anomalies and ensure accurate performance results
4. Accuracy
   
   • Testing and analyzing the information collected to ensure accuracy; results are reproducible / repeatable
5. Performance Variations
   
   • Identifying differences between expected and actual performance through analysis

Question 3

Assess Solution Limitations

Answer 3

1. Identify Internal Solution Component Dependencies
   
   • Determining if any solution components have dependencies that limit value realization
2. Investigate Solution Problems
   
   • Performing problem analysis to identify the source of problem outputs
3. Impact Assessment
   
   • Assessing the impact of any solution limitation on organization’s operation or the ability of the solution to deliver value
   • Categories include: Must resolve, can mitigate, or can accept the problem

Question 4

Assess Enterprise Limitations

Answer 4

1. Enterprise Culture Assessment
   
   • Performed to learn if stakeholders understand why solution exists, support and accept the change, and agree with its value and benefit
2. Stakeholder Impact Analysis
   
   • Provides insights into how the solution affects a partivular stakeholder group (considers functions, locations, and concerns)
3. Organizational Structure Changes
   
   • Determines if the formal and / or informal organizational structure impacts value realization
4. Operational Assessment
   
   • Determines if an enterprise is able to adapt to or effectively use a solution given the current operational environment

Question 5

Recommend Actions to Increase Solution Value

Answer 5

1. Adjust Solution Performance Measures
   
   • An analysis effort to identify and define more appropriate measures when the solution is considered acceptable but may not support the fulfillment of business goals and objectives
2. Recommendations
   
   • The BA’s recommendations to increase solution value dependent upon the reason for lower than expected performance