section 2 Flashcards

(52 cards)

1
Q

what brand architecture helps you

A

determine which products and services to introduce
Central Question: How do we use different
brand elements to manage brand equity across the entire portfolio of products?

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2
Q

How to leverage brand awareness with brand architecture

A

Helps communicate SIMILARITIES and DIFFERENCES between individual products and services

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3
Q

How to leverage brand image with brand architecture

A

Maximizes transfer of equity between the brand and the individual products to improve trial, sales, and repeat purchase

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4
Q

Guidelines to Optimize Your Brand Architecture Strategy

A

Adopt strong consumer focus
Create broad and robust brand platforms
Avoid overbranding
Selective with subbrands
Selective brand extensions

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5
Q

3 Steps for developing brand architecture

A

Step 1. Define Brand Potential
Step 2. Identify brand extension opportunities.
Step 3. Specifying brand elements for branding new products

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6
Q

Define Brand Potential (3 Steps for developing brand architecture)

A

Brand Vision: Management’s view of the brand’s long-term potential: How well can the firm recognize current and possible future brand equity? Transcends brands physical product categories. Vision = what the brand could be in the future.

Brand Positioning: Positioning = what the brand should be today/tomorrow. Ex: Meta’s near future, not the Metaverse.

Brand Boundaries: identifying the products or services the brand Should offer the benefits it Should supply, and the needs it Should statisfy.

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7
Q

Identify Brand Extension Opportunities (3 Steps for developing brand architecture)

A

Brand extensions: is a new product introduced under an existing brand name. - Line extensions: new product introductions within existing categories. Ex: Tide detergent to Tide Pod
- Category extension. Ex: Tide becoming a dry cleaning brand

Planning Brand Extension Opportunities
you can end up far from where the brand started but not without smaller steps to get there (nike:running –> basketball shoe 1980s —> clothing, equipment, apple watch co-branding. certain extensions built to other extensions)

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8
Q

Specifying brand elements for branding new products (3 Steps for developing brand architecture)

A

Branding for Clarity
Branded House Strategy (we have a corporate umbrella, but they rely on the corporate brand’s identity.
-FEDEX: Fedex freight, Fedex Office, Fedex Ground,

House of Brands Strategy (we’re gonna have a collection of different individual brands with different logos, identities)
-Unilever: AXE, Ben and Jerry’s, Dove, Lipton

Endorsed Brand.
“Coutyard by Marriott, Residence Inn Suites by Marriott…” Individual brands leverage the parent brand Marriott by still having their own identities.

SubBrand: Brand extension where product carries both new name and parent brand name (Apple’s iPad, Special K Nourish) Signals some similarities and differences.

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9
Q

The Brand-Product Matrix

A

Helps to think about how your brands’ offerings fit together (white space)
- do we want to consolidate? or keep it.

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10
Q

Key terms for brand product matrix

A

Brand line: All products sold under a particular brand

Product line: A group of products within a category that are closely related
because they perform in the same manner (i.e. sold to the same group, in the
same outlets, within a given price range). A product line may include different
brands, a single family brand, or a brand that has been extended.

Product mix: The assortment of product lines made available to buyers

Brand mix: All the brand lines made available to buyers

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11
Q

Why have multiple brands in the portfolio?

A

Increase shelf presence and retailer
dependence in the store

Attract consumers seeking variety who
may otherwise switch to another brand
Increase internal competition within
the firm

Yield economies of scale in advertising,
sales, merchandising, and physical
distribution (ex llenar el trailer Nutribits)

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12
Q

Possible roles of brands in the portfolio

A
  1. Attract a new market segment (Ex: Nike bought Cole Haan so they adressed work shoe)
  2. Flanker Brand/Fighter Brand. Not so attractive to take away the customers for flagship brand but takes away from competitors.
  3. Cash Cows: sustainability, some existing equity even with dwindling sales.
  4. Low-end/Entry Level. hopefully gettin ppl to level up later.
  5. High-end / Prestige (Chevrolet’s Corvette)
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13
Q

Brand Hierarchies

A

A useful means of graphically portraying a firm’s branding strategy by displaying the number and nature of common and distinctive brand elements across a firm’s products

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14
Q

Corporate / company brand (brand hierarchies)

A

Highest level of hierarchy.
Consumer associations to the company or corporation making the product or providing the service
* Relevant when the corporate or company brand plays a prominent role in the branding strategy.

Some cases its omitted like Blue Moon under Miller Coors

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15
Q

FAMILY BRAND (brand hierarchies)

A

Used in more than one product category
FAMILY BRAND
* But is not necessarily the name of the company or corporation
* Also called a range brand or umbrella brand
ex: Tropicana, Quaker, Gatorade (all under Pepsico)

Marketers may apply family brands instead of corporate brands for several reasons:
DOWNSIDE:
* Evoke a specific set of associations across a group of related products
* Efficient means to link common associations to multiple but distinct products
* The cost of introducing a related new product can be lower and the likelihood of acceptance higher when marketers apply an existing family brand to a new product
* Failure of one product may hurt other products sold under the same brand

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16
Q

Individual Brand (brand hierarchies)

A

Restricted to essentially one product category (EX: Lays, ruffles, etc)
* Customization of the brand and all its supporting marketing activity
PRIMARY ADVANTAGE
If a brand runs into difficulty or fails, the risk to other brands and the company is minimal
DISADVANTAGES
Difficulty, complexity, and expense of developing separate marketing programs

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17
Q

Modifier level (brand hierarchies)

A

Must further distinguish brands according to different types of items or models

Function of modifiers: to show how one brand variation relates to others in the same brand family
Ex: Yoplait Greek, Yoplait classic, Yoplait Lactose-free

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18
Q

Product Descriptor

A

Helps consumers understand what the product is and does. In the case of a truly new product, introducing it with a familiar product name may facilitate basic familiarity and comprehension.
“original waffle and pancake mix”

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19
Q
  1. Which products to be introduced
    for any one brand. (Guidelines For Designing Hierarchies)
A

Principle of growth: Nintendo introducing Wii = less funding for classic nintendos
Principle of survival: The brand extension needs to work in its category; “me toos” are discouraged
Principle of synergy: brand extensions should complement the current brand equity, not fight it

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20
Q
  1. The number of levels of hierarchy to use (Guidelines For Designing Hierarchies)
A

Principle of Simplicity:
Provide only what consumers need to
decide: employ as few levels as possible!
Principle of Clarity:
Logic and relationship of all brand elements should be obvious and transparent
Budweiser > Bud Light > Platinum > Seltzer
■ Platinum = a high-alcohol “night beer”
■ Bud Light = lower calories and alcohol
■ Seltzer = malt beverage (i.e., not a beer)

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21
Q
  1. Desired awareness and image at each hierarchy level (Guidelines For Designing Hierarchies)
A

Marketers need to ask how many associations and brand elements do they
need to create at each level (corporate, family, individual brand, modifier).

Principle of Relevance: Marketers that create associations relevant to ALL levels in a brand hierarchy can be more efficient and economical

Principle of Differentiation:
Marketers also have to ensure that there is enough difference at each level so consumers can understand the distinctions

22
Q

Which brand elements get emphasis (Guidelines For Designing Hierarchies)

A

Principle of Prominence
The relative prominence of brand elements determines which
become primary, and which secondary

23
Q

Linking Brand Elements to Multiple Products (Guidelines For Designing Hierarchies)

A

Principle of Commonality
The more brand elements that products share, the stronger the linkages between them.

Lexical Links (Mc-everything in mcDonalds)
Visual Links (logo placement)
Logically order brands (numbers BMW, colors Amex card)
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24
Q

Corporate brand equity

A

Differential response by consumers, customers, employees, other firms, or any relevant constituency to the words, actions, communications, products, or services provided by an identified corporate brand entity.

25
Managing the corporate brand
Corporate Image Campaigns Ads for the corporate brand as a whole designed to improve awareness and attitudes
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How to shape the corporate brand’s image
Corporate Image Dimensions High quality (Ruth Chris) or Innovative corporate image (3M) People and Relationships; customer service. Values and Programs. Socially responsible image (british airways), Environmentally concerned image (patagonia) Corporate credibility - are they expert/competent, trustworthy, likable
27
Brand Product Extensions
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80-90% of new products in the US are brand extensions. why?
60% of consumers say they prefer extensions because of familiarity with the brand. still, theres a 80-90% failure rate
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Ultimate success of an extension relies on its ability to…
1. ACHIEVE SOME OF ITS OWN BRAND EQUITY IN THE NEW CATEGORY.Do associations transfer from the parent brand to the extension context, measured in terms of? - Salience - Favorability - Uniqueness 2. CONTRIBUTE TO THE EQUITY OF THE PARENT BRAND Needs to have a compelling benefit while still being relevant to the parent brand as well.
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Advantages of extensions
1. facilitate new product acceptance 2. provide feedback benefits to a parent brand
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extensions can facilitate new product acceptance. 8 ways
1. Improve Brand Image Good associations of Microsoft: competent. Bad associations of Microsoft: not cool. Xbox was nice to Microsoft because it was kind of cool. Microsoft helped xbox because of their technical sophistication. 2. Reduce risk perceived by customers. "i know what the parent brand is about so this new product will deliver. 3. increase probability of gaining distribution and trial. 4.increase efficiency of promotional speed 5. reduce costs of introductory promo programs 6. avoid cost of developing new brand 7. allow for packaging and labeling efficiency 8. permit consumer variety seeking
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how brand extensions provide feedback to parent company
1. clarify brand meaning. allows parent brands to get a bigger picture. 2. enhance parent brand image 3. bring new customers in 4. revitalize the brand 5.
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THE GROWTH DILEMMA
by Annie Wilson and Ryan Hamilton
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Not your mother's Tiffany
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Bud Light's ad
Transgender influencer promoting BudLight in March Madness NCAA.
40
Segment Relationship Management (SRM)
A new discipline. Analyzing how each segment feels and how they interact with each other. Keeping them happy.
41
The Segment Compatibility Matrix
Do the segments want the same thing from the brand (Collaborative) or different things (Divergent)? Ex: Stanley blue collar vs Stanley aesthetic Level of Influence: Does one segment's presence or adoption of the brand impact the other segment's experience (Influenced) or not (Indifferent)? Goal: Move relationships out of “Incompatible segments” quadrant
42
4 types of segment relationships
1.separate communities (divergent/ indifferent) 2. connected communities (collaborative/indifferent). The value of the brand increases as segment A joins and Segment B benefits. Ex: linkedin 3.leader-follower segments (collaborative/influenced) Ex: Nike's pro athletes and amateur athletes 4. Incompatible segments (divergent/influenced). want different things but care about what the others are doing. Ex: Starbucks quiet vs quick
43
4 sources of segment conflict
Functional conflict like loud noise disrupting VIP ticket holders but serving the GA people or Disney children vs Disney adult drinkers. Brand image conflict like in lux brands becoming kind of accessible User Identity conflict: new segment adoption destroys the identity signaling value. Ex: Harley Davidson Rich Urban Biker (RUB) and Rebel/Outlaw Ideological Conflict: The values or beliefs of one segment clash with the perceived values of the brand itself, often triggered by a divisive brand action. Ex: Patagonia environmentalist and finance bro
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Brand image conflict vs user identity conflict
They are intertwined but. You form brand imagery from user imagery. The focus of each is different. Brand image conflict: brand meaning, strategy, product offering. Brand itself over consumers. User Identity Conflict: based on the USER/customer. consumers over the brand itself.
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STRATEGIC MANAGEMENT OF SEGMENT CONFLICT
*Fences (digital: my home page versus his, physical: quiet zone vs family zone,) *Bridges: Actively link segments because their interaction creates value (Network Effects). Tactics: --Platforms: Build spaces where interaction is the product (e.g., eBay connecting Buyers and Sellers; LinkedIn connecting Recruiters and Job Seekers) --Shared Rituals: Marketing campaigns that emphasize shared values over differences. *Ladders: create hierarchy with experts and followers. Ex: Exclusive access and endorsement to leaders (to signal permission) + the Plank (six flags: park tenants came down 22% with removing teen discounts and having an adult companion).
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MANAGING BRANDS OVER TIME
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Four Keys to Reinforcing a Strong Brand
1. Consistency. Great brands tinker very little. 2. Protection. Protect sources of brand equity and think beyond the short term with price, r+d etc. 3. Fortifying. Invest in brand health, leveraging squeezing it out versus fortifying with CSR, etc. 4. Fine Tuning. Speaking to a world that is different. (Levis is now on tiktok shop)
47
Refreshing with retro vibe (one approach)
Refreshes old sources of brand equity. kfc has done this, miller light.
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(Creating new sources of brand equity
Old Spice's traditional ads were very nautical "cologne for sailors".... and now is more fantastical, silly.
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Ways to add breadth of awareness
Identify additional + new usage opportunity. Oral B suggests to change toothbrush in daylight savings... Identify new ways to use the brand. house guest- gum brand (chew when in someones house to satisfy the oral fixation) qtips: clean your sneakers, clean your earbuds.
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