Section 4 Chapter 2: Types, Characteristics, and Limitations of Performance Measures Flashcards by Curby Colvin

Q

Characteristics of Performance Information

A

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Q

Performance Measurement Categories

A

Service Efforts
Service Accomplishments
Measures that relate the service accomplishments to the service efforts include efficiency (cost-efficiency)

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Q

Service Effort Measures

A

Financial
Non-financial

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Q

Service Accomplishment Measures

A

Outputs: The amount of services or goods provided
Outcomes: Impact that the outputs had

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Q

Efficiency

A

Efficiency: Amount of outputs per resource applied
Cost-Effectiveness: The amount of outcomes per resources applied

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