1
Q
cest quoi un air Carrier ? donne un exemple
A
any person that operates a commercial air service (example: Nolinor)
2
Q
cest quoi un crew member
A
a person assigned to duty in an aircraft during flight time
3
Q
whats a flight crew member
A
someone who’s designed to act as pilot or flight engineer of an aircraft during flight time
4
Q
whats a peace officer ?
A
a member of the correctional service of Canada, royal Canadian mounted police, police constable and an immigration officer
5
Q
cest quoi le sterile area
A
restricted area of an aerodrome, including passenger loading bridge, access to which is restricted to person who have been searched or are exempted from search (cest la quon est une fois la securité toute passée)
6
Q
when do flight attendants are under the supervision of the Pilot in command (PIC)
A
From the time the duty period commence and at any time when on the aircraft
7
Q
true or false: every crew member will be responsible to and obey the orders, instructions and command of the PIC or any such person the PIC may authorize on their behalf
A
true
8
Q
true or false : cabin crew are responsible to the PIC for their actions related to their safety and emergency situations
A
true
9
Q
Whats the chain in command ?
A
- Captain
- check captain or supervisory captain, if on board
- first officer
- in charge flight attendant
- flight attendants ( in order of seniority)
10
Q
Transport Canada requires that there will be at least (…) flight attendant on board of each aircraft per (…) pax
A
2 flight attendants per 40 pax
11
Q
In the event that a passenger load should exceed the ratio of f/a per pax, what do we do
A
a delay may be taken until another flight attendant has arrived or pax may have to be off loaded to satisfy the ratio
12
Q
theres a exceptional circumstances when accident or sickness occurs en route and results in one less qualified F/A for flight requiring 2 or more F/A and are subject to the following conditions
A
- PIC authorizes the assigning of a responsible company employee to an approved flight attendant take off and landing station
- prior to the flight, the assigned employee is briefed under supervision and to the satisfaction of the PIC, on the operation of emergency exit and emergency procedures, including take off and landing stations
- each occurrence must be recorded and kept in a company file for two years
13
Q
Canadian aviation regulations allow the carriage of 9 or less persons, without cabin crew on board provided they are :
A
A nolinor employee, a nolinor employee dependant, owner ship or animal, a person who’s presence onboard the aircraft is for necessary for (safety of the flight, safe handling of animals, safe handling of dangerous good, security of valuable or confidential cargo, preservation of fragile or perishable cargo , handling a cargo) or a person describe above who is travelling to or from an assigment
14
Q
the person that is allowed to flight on a nolinor flight without flight attendant can travel under the following conditions :
A
- the person must have unobstructed access from the person seat to the flight deck, to an exit or to an emergency exit
- the person is provided with a means of 2 ways communication with the flight crew member
- the pic has a means of notifying the person when seat belts must be fastened and the air operator ensure that, before take off they know : location of emergency and normal exits, location and use of seat belt, securing of seat belt and chair tables and stowage of carry on baggage, how to use oxygene equipment and location, no smoking, life vest
15
Q
additional crew member may be carried, only if they are (4)
A
operating as additional crew member in excess of cabin crew min requirement for all flights,
2. has a valid crew member competency card
3. in full uniform or easily identifiable as a cabin crew member
4. undergoing line indoctrination as part of F/A initial training or have successfully completed the annual training
16
Q
true or false, in the event of an emergency situation, additional crew member will perform in their role of operating crew members or ABP under the supervision of the CSM
A
TRUE
17
Q
When a in flight inspection is done, the inspector must be briefed on what
A
- the operation and use of the seat and restains system
- location and use of oxygen system at the seat
- the person responsibility and actions during an emergency
18
Q
cest quoi les 3 options ou un transport canada inspectors peut sassoir
A
- pax cabin seat
- f/a seat
- f/d observer
19
Q
qui peut occuper un siege dun f/a
A
The person must be employed by the air operator (flight representative or any person who is assigned to duty in a a/c during flight time )
20
Q
the person that isn’t a f/a but can be stated on a flight attendant seat can occupy it,, but under what following condition
A
- theres no pax seat available
- the person is wearing the company uniform or is appropriately identified
21
Q
the person that can be seated in a f/a seat needs to be briefed on what
A
- the operation and use of f/a seat and retain system
- location and use of the oxygen mask at the f/a seat where applicable
- location and use of a life vest
- the persons responsabilities and actions during an emergency
22
Q
any other person that isn’t a flight attendant or crew member can seat in a f/a seat under the following conditions
A
- a declared emergency exit
- the pax is a Abp and helps to enhance evacuation management
- the person is brief by a qualified crew member regarding his responsibilities and actions
23
Q
what do we need to do when a single or double f/a seat is unserviceable
A
- it cannot be operated and needs to be placarded INOPERATIVE
- the f/a will occupy a pax aisle seat closer to the f/a original station
- the seat needs to be stowed in a retracted position
- the seat that f/a will use is placarded RESERVED
- PA system will be used for all safety communications .
- crew member will go back to assigned position as soon as a/c as come to a completed stop
24
Q
whats the conditions of a f/a seat that is unserviceable
A
- harness frayed or torn or defective
- buckle inoperative won’t fasten/unfasten
- seat not lock into place
- seat will fail to retract automatically
25
true or false, a crew member that is deadheading on a nolinor flight are considered to be acting in the course of their employment when repositioning to another destination
true
26
deadheading crews will be permitted to use :
1. pax seat
2. f/a seat and require a safety briefing from the flight crew
27
whats the items crew member needs to bring while on duty ? (7)
1. restricted area ID card
2. nolinor proficiency card
3. dangerous goods proficiency card
4. passport and applicable docs as required
5. magnetic passes (if applicable)
6. watch
7. full uniform
28
how many hours before cabin crew must check in via FSD ?
2 hours prior to scheduled flight time and verify if there are any changes to a/c assigned, weather delays, etc
29
cabin crew member must report to duty how many hours prior to schedule flight time ?
1h30
30
how many hours in advance a crew member must report to duty if they are on a VIP flight or leaving for 5 days and more
at least 2 hours
31
when you are away from home base, what does the company pays
the room charges and pertinent taxes
32
when you are returning at home base, following arrival at crew room/check in area, what does each crew member needs to do ?
1. check individual mail folders
2. answer company mail immediately
3. ensure that all paper work required for the day is available and gathered
33
as soon as check in procedure are completed when coming back to home base, they will proceed to the appropriate location for :
crew briefing
34
whats the first thing we need to do on arrival at the aircraft
preflight checks
35
what happens when we are done with preflight check
cabin crew will initial the checklist
CSM will then give this checklist to the F/D
this must be done before pax boarding
36
who needs to submit a form for the preflight check
on the aircraft first flight of the day
37
who's responsible to ask the f/d crew for the PFCL t
38
who's responsible to ask the f/d crew if the PFCL is in the log book
CSM
39
Name the preflight checks that we need to do
1. safety and emergency equipment
2. aircraft equipment
3. procedure for unserviceable, missing and replaced equipment
4. reponsabilites
5. cabin
6. lavatory
7. galley
8. process
40
exemples of US pax seat
seat back broken, seat cushion missing, seat belt isn't present or unservisable
41
what do we need to do when a pax seat is inoperative
it cannot be occupied. it must be put in the cabin defect log and bought to the attention of the PIC. Affected seat must not block access to aisle or exit. it will be placarded inoperative
42
whats a OSC
Unservisable overhead stowage compartment
43
if a piece of the emergency equipment is installed in the unserviceable OSC what will happen
the aircraft may not be dispatched until the affected OSC is fixed
44
who needs to have crew briefing
crew members and PAX
45
The purpose of the briefing is to :
1.ensure good communication on board
2.inform pax of safety measure to be respected
3. inform crew members of all regularities/ incident on board the A/C
4. give instructions in case of emergency in order to increase the survival chance in case of accident or incident
46
when will a crew briefing will be done :
at the start of each day or whenever there is any change in the operating crew member
47
at the beginning of each flighting day, who will be responsible to conduct a crew briefing
THE CSM
48
a crew briefing consist of :
PIC/CSM BRIEFING
CSM/ FLIGHT ATTENDANT BRIEFING
49
What do we need to say when theres a crew change
Verbally confirm : I am replacing you at door/ position ______
50
The deplaning cabin crew needs to inform the new crew of ...
unserviceable equipment, special pax, problem in flight, special request
51
a preboarding needs to be done ____ mins before departure time
20 minutes
52
can we stand in front a aircraft radar
NO its dangerous
53
where does the cabin crew needs to be when boarding and deplaning
at the proximity of their emergency exits
54
to minimize risk of injuries when using stairway/loading bridge, cabin crew must (4)
1. ensure that the equipment is secure before allowing anyone using it by receiving group personal confirmation
2. ensure theres no gaps between the equipment and the aircraft
3. ensure theres no ice/snow covering the steps
4. if possible, have a f/a walk ahead/behind special need pax
55
at the time of boarding, the csm must check for which information on the boarding card (4)
destination, pax name, seat allocation and special status
56
what does the f/a needs to do during boarding
1. verify boarding passes (if applicable)
2. help pax to take they seat
3. cabin baggage and electronic device announcement must be done
57
if a flight is delayed on the tarmac after the doors of the a/c are closed for take off or after landing, the carrier must provide pax with the following (4)
access to lavatories
proper ventilation
if possible, communicate with people outside the a/c
food and drink
58
can leave stay onboard if they are fuelling and the engine is working
no.
59
whats the first thing we do we we arrive in the a/c
preflight check
60
what must be done when you finish the preflight check :
1. cabin crew will initial check list
2. csm will then give the checklist to f/d
61
when is the preflight briefing is done
at the start of each day or whenever theres any change in the operating crew member
62
when the a/c makes more than 1 enroute stop, crew cabin may change may occurs. Verbally say:
I am replacing you at door/position ______
63
the preboarding should start when ?
20 mins before departure time
64
when theres a flight delay on the tarmac after the doors of the a/c are closed for take off or after landing, the carrier must provide pax with the following : (4)
- access to lavatory
- food and drink
- proper ventilation
- communicate with people outside the a/c
65
f/a may provide ground service on the ground if the following conditions are meet :
- advising the PIC
- 10 mins to secure the cabin
- at least 30 mins
- service by hand
- tray table in exit row cannot be used
- engine must be shut down
- Aircraft is parked
- emergency exit must be cleared and accessible
- no use of trolleys
-cabin service will be removed from cabin prior to engine start
- minimum crew on board
66
where is the seat belt attached for a child
low on the torso just above the legs
67
where does a pregnant woman would put a seat belt
around hips, below abdomen
68
What needs to be done before push back/taxi
- pax briefing(safety demo)
- pax, cabin, galley and lavatory predeparture check are completed
69
what needs to be done prior to take off roll (take off )
- cabin secure
- csm has completed a final walk around
-csm add PIC that cabin is secure
- all cabin crew are seated at their assigned seat
70
what do we retrieve in the silent review
Access outside condition
Activate ELS
Abp and pax with needs
Command
Emergency exit
Emergency equipment
Evacuation route
71
Turbulence that exceed light, PIC will
Put seat belt sign on,
make a Passenger advisory announcement
add over PA " Flight attendant be seated"
72
what do you need to do when you hear " Flight attendant be seated"
stop service duty
secure cabin
be seated with harness
73
cabin service can continue during turbulence if:
its light turbulence
74
what kind of turbulence is it : erratic change in altitude, may cause slight, rapid or rythmic bumpiness. food service can continue
Light Turbulence
75
what kind of turbulence is this :
usually cause a variation in airspeed, rapid bumps or jolts
Moderate turbulence
76
what kind of turbulence is this : large abrut change in altitude, large variation in airspeed, out of control
severe turbulence
77
Cabin crew must remain at their assigned position during :
boarding, deplaning, or during a stop over
78
during a crew change what should cabin crew should do
stay at their assigned position until replacing crew member takes over
79
cabin checks and lavatory checks should be done every ...
15 minutes
80
what do we check during cabin checks and lavatory checks during flight
- monitor pax
- ensure nobody is smoking
- collect cups, glass, etc
- verify lavatory for cleanliness, trashier hazard
-monitor cabin temperature and unusual a/c noise particularly close to exits
81
alcohol cannot be served to :
- any nolinor employee on duty
- peace officer
-escort and prisonners
-minor
-person that looks intoxicated
82
when does a flight deck needs to be sterile ?
take off, landing, taxi or any flight that is below 10 000 feet to 3000 meters
83
cest quoi quon montre lors du safety demonstration : en ordre
ordinance sign
seat belt (fasten, tighten and release)
floor proximity escape path
emergency exit locations
safety feature card
location and use of oxygen mask/donning/operation
live vest
survival equipment (BARS flight )
84
cest ou quon assis le transport canada inspector si il ny a plus de pax seat
1. jump seat
2. flight deck
85
when a inspector is occupying a crew seat, he must
have a briefing on :
operation and use of seat and restrain system
location and use of oxygen system at the seat
the person responsibility and actions during an emergency
86
who can be seated at a jump seat
nolinor employee
un abp slm pour atterrissage urgence
87
reason why a flight attendant seat would be unserviceable
1. harness frayed or torn or defective
2. buckle innoperative wont fasten/unfasten
3. seat won't lock in place
4. seat will fail to retract automatically
88
item to be carried while on duty
1. nolinor proficiency card
2. watch
3. full uniform
4.dangerous goods proficiency cards
5. passport and applicable documentation as required
6. magnetic passes if applicable
89
to ensure safety while fuelling with pax on board, we must follow :
-engine is not running
- exit door is open
- airstep, bridge , ptv must be there at entry door
-exit must be cleared
- seat belt sign is off
-min crew must be onboard
-smoking sign must be illuminated
-cabin crew must advd to not smoke, not take picture, cellphone
- a minimum of 2 exits are designed evacuation while fuelling
90
who can seat at a emergency window exit
-someone that is 16 years old and more
- doesn't have a seat belt extension
- isnt responsible of another person
-not travelling with a service animal
-must be able to receive oral information and orally communicate that info to other pax
- must be able to visually determine if exit is safe to open
-physically capable of using the exit
91
what needs to be done before pre taxi
cabin baggage
no smoking
electronic device
92
cest quoi qui nestpas permis comme electronique a bord
1. talk or text on the phone
2. noise buster headset
3. remotely controller toys
4. radio transmitter
5. samsung gallaxy note 7
93
what electronic device is permitting during cruise
ereader
calculator
audio or video recorder
electronic entertainment device (on airplane mode)
laptop
94
when can a camera cannot be use with flash
fuelling
seat belt sign is on
95
whats the weight and balance
its that the weight of all passengers and cargo be distributed through cabin and cargo compartement at the satisfaction of the PIC
96
after boarding, the pax entry door should be closed when
the pax manifest and other required documentation has been handed to the csm
captain has received the pax head count.
weight and balance graph sheet has been handed to ground agent
all carry on baggage stowed
97
the doors will be opened when
air craft has stopped
engine is shut down
seat belt fasten is turned off
ground equipment is in place
ground equipment have knocked
assess outside conditions
ensure floor area is free of obstruction
98
cest quand quon cest cest quand le bon moment pour armer/desarmer une porte
CSM will make a PA announcement that says
"flight attendant, prepare doors for departure/arrival and cross check"
99
who will confirm on the PA that doors are armed/disarmed and cross check
2L
100
What do you need to do when you arm/disarm a door
STOP everything you are doing and focus on the door
DROP your hands and let your eyes focus on the door
REVIEW the door arming/disarming procedure
101
whats the purpose of silent review
its to be prepaid and ready to respond to an emergency during take off/ landing
102
what the procedure for the silent review
be seated with harness fasten securely
adopt brace position
refrain from talking to pax
concentrate on silent review
103
whats a surface contamination
its when theres snow, frost or ice or critical surface of the a/c
104
who has the responsibility to determine if the aircraft is in a condition for a safe flight
PIC
105
Whats the definition of deicing
its a procedure by which frost, snow or ice has been removed from an a/c to render them free of contamination
106
what colour is the deicing liquid
orange
107
at anytime the aircraft comes to a stop following either a planned or unplanned emergency landing where no catastrophic conditions are evident whats the CSM actions (5)
1. wait for communication from the f/d
2. if 15 seconds after engine shut down no contact has been made from F/D, CSM will attempt to call the F/D
3. if still no answer, CSM will determine necessary actions
4. communicate/provide direction to the additional f/a if necessary
5. initiate evacuation if necessary
108
at any time the aircraft comes to a stop following either a planned or unplanned emergency landing where no catastrophic conditions are evident whats the actions of the F/A : (4)
1. remain seated
2. await further information and be on high alert
3. be ready to evacuate
4. assist the CSM as required
Flight Attendant training
flashcards
Decks in class (5)
# Cards
