Section 8 - Defining solutions (7.5%)

Question 1

What is gap analysis?

Answer 1

Comparing the current and future desired state
Need 2 states of the world in the same format

Question 2

What are the 4 categories of solution?

Answer 2

• Not done but needs to be
• Done but not well enough
• Done and nothing else needs doing
• Done but does not need to be done again

Question 3

Briefly explain Design thinking

Answer 3

• Highly iterative + based around a prototype
• Repetition until correct outcome is found
• Deliver capability that is customer tested + shown to be true
• Empathise, Define, Ideate, Prototype, Evaluate, Create

Question 4

Idea generation is considered in what 2 ways?

Answer 4

• Divergent: to consider all options
• Convergent: to narrow down those options