What are common disputes about the security deposit centered on?
Deductions for cleaning and repairing the residence
Charges may be assessed for any cleaning or repairs necessary to make the residence available to rent.
What should not be deducted from the security deposit?
Cost of ordinary wear and tear
This includes conditions present at move in.
Name some reasonable deductions that can be made from a security deposit.
The question comes down to what is wear and tear versus what the resident’s responsibility is.
What should you not charge for if the resident paid a nonrefundable cleaning fee?
Cleaning
This applies when the resident moved in.
What is a guideline for determining reasonable wear and tear?
Consider the length of the resident’s occupancy
This helps in assessing the condition of the residence.
What should all charges deducted from the security deposit have?
Proper documentation
This includes photos and repair receipts.
What should be followed if a resident lived in the residence for less than a year and the walls were freshly painted?
Company policy for charges
This applies to painting, flooring, and fixtures.
If the flooring was new when the resident moved in but becomes stained or damaged within months, what may the resident be charged for?
Replacement or repair
This indicates more than normal wear and tear.
What should be followed regarding the condition of flooring if it was already worn or damaged at move in?
Policy on normal wear and tear
This helps determine if charges are applicable.
What do lease and rental agreements usually state about changes to the residence?
The resident is not allowed to make any changes without management’s consent
Examples include closet organizers, bookshelves, or installed light fixtures.