The 4 Priorities of a Server
- Immediate Greet/First Round Drinks
- Hot Food Hot/Cold Food Cold/Bar Drinks
- Full Hands In/Full hands out
- Immediate Bus
The 3 C’s
Communication, Circulation, Consolidation
Time Standards
Immediate Greet - Immediate Non-Alcoholic Drink - 1 minute Alcoholic Drink / Wine Bottle - 2 minutes Small Plate - 7 minutes House Salad - 5 minutes Lunch Entree - 10 minutes Dinner Entree - 15 minutes Desserts - 5 minutes Guest Request - Immediate 2 min / 2 bite check back - 2 min / 2 bite Refills - half empty Immediate bus - Immediate
Greeting Server
- Energetic welcome to Pinstripes
- Introduction of the home base Server
- Suggestion of two drink genres
(1. Homebase server introduces self
2. Inform the guest of the features
3. Suggestion of specific small plate )
Wine Service
- Retrieval
- Present the bottle ( 3 v’s )
- Open the bottle
- Pour the wine
- Place the wine
- Monitor and Refill
3 v’s
Varietal, Vineyard, Vintage
Order Taking
- Listen to the guest
- Tour guide
- Write order down
- Read order back
- When ringing order SLOW DOWN, take time
- Double check then hit send
- If a mistake, Immediately go to expo
Server Finer Points
- Tour Guide
- Verbal/non-verbal communication
- Seamless, Silent Service
- The Wow factor
Mission Statement
To create a sophisticated and fun entertainment and dining environment known for its outstanding food and gracious services, and to develop a destination that delivers a memorable experience to its guest through quality and high standards.
Six commitments
- Positive Mental Attitude (PMA)
- Hunger for knowledge
- Teamwork
- Image
- Efficiency
- Fun
Spec
Purple Shirt, Dark blue jeans, Black belt, Black shoes, Black Socks, 4 Bic soft feel pens, Apron, Bank, Wine key, Lighter, Permanent Marker
Wine Tasting
- See
- Swirl
- Smell
- Sip
- Savor
Six Wine Magnets
Pinot Grigio, Sauvignon Blanc, Chardonnay, Pinot Noir, Merlot, Cabernet
Gin is made from ?
Juniper Berries
Difference between Whiskey and Bourbon?
Bourbon is a type of whiskey that must be made in Bourbon County, Kentucky.
Where does Larger come from?
The name comes from the German word ‘larger’ which translates to ‘storage’ - referring to the cold storage of the beer.
Porter?
Porters are dark colored style of beer.
