Service Strategy

Question 1

Service Strategy Objectives

Answer 1

• What strategy is
• What a service is and which customers use it
• How is value created and delivered
• Identify opportunities for service provision
• Clear service provision model
• Whether org capabilities can deliver strategy
• Documentation and coordination of service assets
• Processes to define overall strategy and how services will support it

Question 2

Aspects of SS

Answer 2

• Define strategy for provider to deliver services to meet a customer’s business outcomes
• Define a strategy for how to manage the services