Six-Step A+ Troubleshooting Process

Question 1

What is the first step of the Six-Step Troubleshooting Process?

Answer 1

1. Identify the problem

Question 2

What is the second step of the Six-Step Troubleshooting Process?

Answer 2

2. Establish a theory of probable cause

Question 3

What is the third step of the Six-Step Troubleshooting Process?

Answer 3

3. Test the theory to determine the cause

Question 4

What is the fourth step of the Six-Step Troubleshooting Process?

Answer 4

4. Establish a plan of action to resolve the problem and implement the solution.

Question 5

What is the fifth step of the Six-Step Troubleshooting Process?

Answer 5

5. Verify full system functionality and if applicable implement preventive measures

Question 6

What is the sixth step of the Six-Step Troubleshooting Process?

Answer 6

6. Document findings, actions, and outcomes.