SLA functions

Question 1

name 4 statuses of an SLA

Answer 1

running
paused
completed
breached

Question 2

name two functions filtering breached issues

Answer 2

breached()

everBreached

Question 3

difference between breached() and everBreached()

Answer 3

the former looks at the current cycle only

the latter looks at ALL cycles (e.g. including already terminated ones)

Question 4

what field can you use to filter issues based on a specific SLA status ?

Answer 4

Jira uses one specific field for every SLA. Find the name of the field using the advanced search with the name of the SLA

Question 5

list 6 SLA JQL functions

Answer 5

paused()
running()
completed()
breached()
everBreached()
withinCalendarHours()

Question 6

list 2 SLA Time JQL functions

Answer 6

elapsed()

remaining()

Question 7

syntax to filter all issues with their current “response time” SLA cycle having less than one hour remaining

Answer 7

“response time” < remaining(“1h”)