SOE Conflict Avoidance

Question 1

What is CBRE’s complaints handling procedure?

Answer 1

• Receive the complaint, or if it is verbally, we will write a letter setting out the understanding of the matter and ask you to confirm the accuracy.
• 5 days to acknowledge and respond with the case officer.
• 20 days to investigate and respond with a final management decision letter.
• If the client is unhappy the client may take the complaint to an external complaint handling. CBRE recommend Property Redress Scheme or the Centre for Effective Dispute Resolution.