Software troubleshooting

Question 1

Logs

Answer 1

If a software error does occur then the same characteristics as a hardware error should be logged. The things such as the time/date of the error, the user that was logged in and the problem history should be logged in

Question 2

Software tools

Answer 2

Ping
Traceroute
Route

Question 3

Baseline software

Answer 3

A comparison of the system is like after a crash compared to a fixed point in time beforehand. The baseline can be used to see differences which may have caused the computer to fail.

Question 4

Common faults

Answer 4

Unexpected software behaviour
Software freeze
Unexpected rebooting

Question 5

Common troubleshooting

Answer 5

Restart computer, make sure the cooling system is working, check power cord, scan for viruses and malware