Saftey Equipment > SOPs > Flashcards

SOPs Flashcards

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1
Q

What is a focus flight?

A

A focus flight is a flight that has potential to significantly affect brand safety. OTP passenger experience or Virgin Australia. Partnerships should’ve become disrupted.

Examples
flights with a high number of connecting passengers
flights with paxing crew or tight connections.
Flights with crew high on hours/curfew lines of flying.

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2
Q

Why are minimum cabin lighting settings in place?

A

To ensure photoluminescent emergency floor lighting is sufficiently charged where applicable

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3
Q

What must primary cabin crew members use when completing preflight checks?

A

SELMs

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4
Q

CC compliment
737-700

CASA minimum
Refueling disembarking
Standard number of VA

A

3

2

4

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5
Q

CC compliment
737-800 /8

CASA minimum
Refueling disembarking
Standard number of VA

A

4

3

4

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6
Q

5 definitions of cabin crew

A

Operating crew
Primary crew
Assist crew
Supernumerary crew
Paxing crew

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7
Q

Can the primary cc delegate specific duties to assist and supernumerary crew member

A

Assist: yes, also from cap
Supernumary: no, only by cap

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8
Q

Do assist crew members form part of the operating crew? Are they assigned any SOP or SEPs

A

Yes

Not allocated any sop or sep

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9
Q

Can supernumerary crew be delegated any SOPs

Who can assign sops

A

Only if assigned by cap

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10
Q

When will a full security check be completed?

A

Head start flight
Aircraft not supivised by a VA employee
Aircraft has come out of maintenance
Before an operating flight on an aircraft that has previously completed an unscreened service regardless of where the aircraft has been under supervision of a VA employee

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11
Q

When will an abbreviated security check be completed?

A

Every turnaround
On a handover

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12
Q

If a suspicious item is found onboard your aircraft during a turnaround, what is the procedure cabin crew are to follow and what does it stand for?

A

Notify CM
Start hot up process
Hidden
Obvious
Typical in are

Unusual
Public access

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13
Q

Portable water and lav waste checks
When are these checks completed?

A

During pre flight checks and inflight / top of decent

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14
Q

Seat recliner lock out
Who is responsible for this pre-flight check?

A

2R

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15
Q

Who is responsible for unlocking these after take-off?

A

2R

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16
Q

Who is responsible for ensuring these are locked prior to landing? (Hint: 5.20.2)

A

2R

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17
Q

How will crew know that the call back is about to take place?

A

CM to make PA

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18
Q

When should crew assume refuelling is taking place?

A

Every turn around
When the seatbelt sign is off

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19
Q

What requirements must cabin crew ensure passengers are complying with during refuelling?

A

Seatbelts not fastened
No smoking
Lavs may be used
Ensure aisles and exits are not obstructed

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20
Q

Define door manning.

A

A crew member to Man a door to ensure cabin crew are immediately available to open a door if required during an emergency

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21
Q

Define door monitoring.

A

A crew member not being more than 4 seconds away from a pair of doors

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22
Q

Infant

A

0 - 1 inclusive

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23
Q

Child

A

2 - 11 inclusive

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24
Q

Adult

A

12 +

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25
Unaccompanied minor
5 - 11 inclusive
26
Passenger in an exit row
15+
27
Passenger who can carry an infant
15+
28
Passenger who can escort a child/infant
15+ 13+ If parent legal guardian
29
Portable Electronic Devices (PEDs): List 3 PEDs prohibited on aircraft?
Remote controlled toys or devices TVs Radios (walkie talkie)
30
Portable Electronic Devices (PEDs): What is the weight and size dimension guidelines for a small PED being carried
Less than 1kg and 25cm
31
Portable Electronic Devices (PEDs): List 3 examples of a small PED?
iPad phone kindle
32
Portable Electronic Devices (PEDs): List 3 PEDs that are unrestricted for use on aircraft?
Hearing aids Electronic watches Cameras
33
Portable Electronic Devices (PEDs): Outline the condition of carriage for a Personal Medical SOS Alert Fall Detector
The device is not approved for use on board Pad may carry in cabin providing its switched off
34
Cabin Baggage: Prior to offloading a passenger bag that is too large or heavy, what must cabin crew ask
35
Cabin Baggage: Where a passenger requests to have an item retrieved from their checked baggage and brought to the cabin prior to departure, what security requirements must be followed?
CM to communicate with GC GC get the bag screened CM shall confirm with GC bag has been screened and clear at the pax screening point
36
Guest Comfort Devices: List 3 guest comfort devices accepted for carriage.
Fly tot Plane pal Kooshy kids
37
Guest Comfort Devices: List 3 guest comfort devices prohibited for carriage.
Head hammock Knee defender Travel snug
38
Guest Comfort Devices: What if a passenger presents with a device not listed within the manual?
Advise pax they are not able to use due to safety and complete a safety report
39
Guest Comfort Devices: What points must be covered as part of the Guest Comfort Device briefing?
Acknowledge guest is using comfort device Advice for safety of person using device to remain either upright or reclined in seat Seatbelt shall be worn around waste whenever the seatbelt sign is on and whenever seated Device can only be manually inflated Device cannot be used in turbulence
40
Restricted Passenger Items in Cabin: What are the conditions of carriage for the following items: balloon, hot water bottle or inflated balls/toys?
They should be deflated and not used in the cabin
41
Restricted Passenger Items in Cabin: Can electronic cigarettes be recharged onboard?
No
42
Boarding Procedures: For security reasons, what three things must be checked on boarding passes?
Flight date flight number flight destination
43
Boarding Procedures: If boarding without the entire operating cabin crew, when must the oncoming crew members complete the preflight safety equipment checks?
Prior to boarding pac ?
44
Boarding Procedures: What will occur if a passenger presents an incorrect boarding pass during boarding?
45
Emergency Exit Row Seating: What is the definition of an exit row?
A row that has direct access to an exit
46
Emergency Exit Row Seating: List 5 examples of passengers that would not satisfy Emergency Exit Row Seating.
Under 15 Pax who lack mobility / strength Pax who require a extension seatbelt Pax who require to travel with oxygen Pax who are not willing to provide assistance
47
How many ABPs are required to be seated in each block of seats at the Emergency Exit Rows (overwing exits). if the passenger numbers are equal to, or greater than Infant Seating Policy:
if the passenger numbers are equal to, or greater than Infant Seating Policy:
48
What is the maximum number of passengers permitted per block of seats and can there be two infants and two adults in one block?
4 pax No
49
Can an infant occupy a spare seat next to the parent during cruise?
50
List 4 passenger briefings that DO NOT require the CM to be advised once completed
Disabled Braille Infant Pet in cabin
51
List 2 passenger briefings that DO require the CM to be advised once completed.
Emergency exit Customer restraint
52
Which passenger briefing must be verbally confirmed face-to-face?
Emergency exit
53
When will the CM make the door arming PA when boarding is via the aerobridge/stairs and when at a full stand off?
When aircraft pushes back At either - fist engine start up - pushback
54
If a door is required to be reopened, whose permission is required?
Captain
55
What is the stowage requirement for a PED that weighs more than 1 kg or has an attachment (e.g., A keyboard)?
Switched off, not connected to pc or usb, stored in An approved stowage location
56
What is the securing requirement for aisle and centre armrests for take-off and landing?
Aisle armrest down Centre armrests don’t need to be down
57
When the CM advises the captain CABIN READY, what 5 things is this confirming to the flight crew?
Doors are armed safety demonstrations complete cabin secure cabin crew members are seated with safety harness secured. Every section of the aisle is under surveillance.
58
When will the CM make the PA "Cabin crew be seated for take-off"?
After the captain turns on fasten seatbelt sign
59
During which phase of the sterile flight deck policy is the silent review conducted?
No contact period
60
Write out the silent review.
Operation of exits location and equipment, drill evacuation, able body and disabled passengers race positions and signals commands
61
Inflight Responsibilities After take-off, list 5 duties crew will conduct once the seat belt sign has been switched off.
Unlock laboratories return cabin baggage to passengers seated at exit Rose and bulk heads commence in flight duties do not immediately contact flight crew for any service related communication. Cabin crew members should unlock the seat recline lockout.
62
Inflight Responsibilities List 3 requirements of the lavatory check
Waist bin checks smoke detectors have not been tampered with laboratory waste fire extinguisher has not been activated.
63
Inflight Responsibilities How often should flight crew be contacted to ensure their safety?
64
Flight Deck Access Procedures Describe the 3-step process for entering the flight deck.
Ensure the entry and galley lights are set appropriately ensure the below area is clear of non-crew members ensure a cabin crew member is placed in accordance with below standing in front of one facing the rear of the cabin observing passengers and preventing passengers moving forward into the Ford galley/live area. The crew member entering the flight deck would initiate conversation using the standard cabin to flightdeck method by one L identify himself state agreed password and confirm the Ford Galley area is clear and free of non-crew members in a block using place.
65
Pre-landing Responsibilities When will the flight crew contact the CM to provide an arrival brief? List 3 items discussed in this brief.
66
Pre-landing Responsibilities
What aircraft checks need to be completed at this time?
67
Pre-landing Responsibilities
When does the 'Cabin Crew Prepare for Landing' PA occur?
68
Pre-landing Responsibilities
How long before cabin crew are required to be seated for landing will flight crew make the 'Cabin crew prepare for landing' PA?
69
Pre-landing Responsibilities
Complete the following sentence: Upon receipt of the 'Cabin Crew Prepare for Landing' PA, cabin crew will....
70
Pre-landing Responsibilities
Once the fasten seat belt sign has been switched on, how long should it take crew to return to their jump seat?
71
Pre-landing Responsibilities
What will RHS crew advise LHS crew prior to taking their seats for landing?
72
Pre-landing Responsibilities
What does the cycling of the Seat Belt/No Smoking sign signal?
73
Door Disarming Procedure
When can crew release their harness to disarm doors?
74
Door Disarming Procedure
If the aircraft has stopped at the terminal and the seat belt sign has been switched off, but there is no instruction to disarm doors what must the CM do?
75
Door Opening
What must cabin crew do prior to opening or cracking any door?
76
Door Opening
Write out which cabin crew position cracks which door?
77
Door Opening
If the aircraft has diverted to an alternate port, the captain may get the cabin crew to open the cabin doors to the fully open position from inside the aircraft, what must cabin crew ensure is competed prior and what must be in position prior to opening?
78
Disembarkation:
When disembarking using the rear stairs, who gives the signal that disembarkation can start?
79
Disembarkation:
Scenario - the stairs at 2L have not been positioned within a reasonable time. What shall the 2L crew member do?
80
Disembarkation:
Where will 2L stand when signalling to ground crew that marshalling is no longer required?
81
Disembarkation:
A passenger has disembarked an aircraft via the rear stairs. They realise they have left their mobile phone in the seat pocket. Describe the scenario that would allow them to re-enter the aircraft.
82
Disembarkation:
When disembarking using the rear stairs, who gives the signal that disembarkation can start?
83
Disembarkation:
Scenario - the stairs at 2L have not been positioned within a reasonable time. What shall the 2L crew member do?
84
Disembarkation:
Where will 2L stand when signalling to ground crew that marshalling is no longer required?
85
Disembarkation:
A passenger has disembarked an aircraft via the rear stairs. They realise they have left their mobile phone in the seat pocket. Describe the scenario that would allow them to re-enter the aircraft.
86
Terminating Flights
What PA shall the CM make prior to leaving the aircraft and what must crew ensure is completed?
87
Caterers Servicing Aircraft
What area of the aircraft are caterers not permitted to access?
88
Thru Flights
What is a thru flight?
89
Thru Flights
Which categories of passengers are permitted to remain on-board during transit?
90
Thru Flights
Even if no new passengers have joined the flight, do passengers and SSRs need to receive the Safety Demonstration Brief, Emergency Exit Row Brief and individual briefings again?
91
Example of a focus flight
High number of connecting pax Flight with paxing crew or tight connections Flights with crew on high hours / curfew lines of flying
Saftey Equipment
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