Special Needs

Question 1

Introduction

Answer 1

Patients with special needs, anxiety, wheelchair bound, visual impairment, hearing impairment, age related issues, radiation therapy, pregnancy.

Question 2

Apprehensive patients

Answer 2

Negative past experiences. Do not project any negative feelings you may have.
Rapport: empathy be a good listener
Operator confidence
Maintain authority: gentle yet firm
Organization
Reassurance
Operator attitude

Question 3

Autism spectrum disorder

Answer 3

ASD ranges from : slight social impairment, nonverbal, extreme anxiety, sensory sensitivity.
Dental office can be overwhelming: bright fluorescent lights, loud noises, strange smells.

Question 4

Wheelchair users

Answer 4

Ask the patient their preferred method of transfer. Help prepare the area for them. Clear cords, foot pedals, overhead lights.
Stand and pivot

Question 5

Hearing impairments

Answer 5

Ask or observe their preferred method of communication, written instruction, interpreter, gestures, lip reading, face them, speak slowly

Question 6

Visual impairments

Answer 6

Give clear verbal explanations for every step before you begin. They may have eyewear to remove during pano exposure.

Question 7

Cultural competence

Answer 7

Ethnic: common identity
Racial: biologically distinct physical traits and geographic origin
Cultural: values, beliefs, customs, behaviors, religion.