what is operations
section of a business that provides customers with goods or services
made in à factory
ensure right goods or services are given to customers at the right time
3 production processes
job
batch
flow
Job production
à specialised order to meet the specific needs of à customer
high input labour and costs but high profit reward
low level automation
batch
limited number of same item
limited machinery// scope of automation
cost efficient
some labour dependency
flow production
continuous output of identical products
highly automated
low labour costs
not tailored to customer needs
no labour required