Customer
Someone who has purchased SAP software for their organization, or someone within the organization working as part of the larger project team to support the implementation of that solution
Partner
Someone working for an organization with which SAP has established a partner program to build, sell, service, or run SAP solutions.
Digital Discovery Assessment
New implementations - a detailed discovery is completed to select the SAP Best Practices business processes across different lines of business the customer expects they will need in their system.
System conversions - only the quick qualification information is completed on the Digital Discovery Assessment.
Customer executive sponsor(s)
Built a business case for their organization to purchase SAP S/4HANA Cloud, worked with a sales person from a partner or SAP to complete the Digital Discovery Assessment, and made the final purchase decision. Eg: CTO, CIO
Customer executive sponsors counterpart
Counterpart from the partner or SAP, depending on who is implementing the solution.
System Admin
Identified by customer and communicated to SAP as early as possible, so they know who should be assigned the permission role of the IT Contact.
The customer system admin (IT Contact) and partner/SAP lead configuration expert work together to get all necessary systems provisioned and permission granted to the relevant team members to access each system.
IT Contact role
Role grants administrator access to support applications and the ability to provision the systems purchased by the customer. By default its the contract signer.
Prepare phase task
Get all systems necessary for the project provisioned, and provide access to these systems to the implementation project team members.
Partner/SAP implementation team members
- Minimum one expert representing each line of business (LoB) to be implemented for the customer
- Project manager - Counterpart of the partner/SAP project manager
- Lead configuration expert - For new implementations, they will complete the business process content activation and initial setup activities in the newly provisioned landscapes.
- Lead conversion expert - For system conversiosn, they initiate the system conversion and works through the process steps to deploy the converted landscapes.
- Partner/SAP experts - Ideally two per LoB, with the number increasing proportionally based on the number of business processes that need to be implemented in each LoB.
- Change management team
Explore phase task
- Fit-to-Standard analysis
- Design workshops
Explore phase task for New implementation
Focus on validating the predefined solution in the sandbox system against the customer’s requirements, and gathering configuration data and customization requirements
Explore phase task for System conversions
Focus on validating new functionality the customer wants for their system or business processes that fall into the compatibility scope in a preconfigured sandbox system and capturing configuration and customization requirements. After the workshops, partners work with customer experts to validate the business processes that have successfully converted in their sandbox system to verify the converted processes are functioning as expected.
Fit-to-Standard workshops
- Teaching the customer LoB experts how end-to-end processes are navigated in SAP S/4HANA Cloud Private Edition.
- Giving the customer LoB experts time to carefully review each process and provide feedback if certain changes are necessary to make the process fit their needs.
- Partner/SAP experts leading the workshops gather configuration values and additional requirements from the customer LoB experts, which will be used later when setting up the customer’s actual systems.
- Building relationships with the customer LoB experts with the goal of inviting them to complete user acceptance testing (UAT) of the same processes after they have been configured in the Realize phase.
Side-by-side extensions options
- Low/no-code extensions made with SAP Build, which is included in the RISE with SAP enablement package
- Classical code-based extensions hosted through a different service on SAP BTP (for example, SAP Business Application Studio).
Data migration for system conversions
- Data is migrated during the technical conversion process steps
- Customer may have additional data located in a different system that may need to be migrated separately.
Project managers
- Responsible for setting up the SAP S/4HANA Cloud implementation project in SAP Cloud ALM.
- Assign tasks and deliverables from the SAP Activate Methodology roadmap actionable
- Responsible for delivering status updates using SAP Cloud ALM to run reports on the overall project completion.
Partner/SAP line of business (LoB) configuration experts
- Lead Fit-to-Standard workshops with the corresponding LoB experts from the customer’s extended project team.
- Responsible for documenting important information related to business processes in their LoB area of expertise with the Requirements app in SAP Cloud ALM.
Realize phase - documented requirements
- Entering configuration values in SAP Central Business Configuration
- Defining business role customizations
- Building key user in-app extensions using the SAP Fiori apps in SAP S/4HANA Cloud
- Defining output management customizations
- Using the capabilities within SAP S/4HANA Cloud to customize relevant analytical apps
- Migrating data for relevant objects
- Setting up SAP Best Practice integrations for business processes that require an integration to function correctly
- Setting up and running test automates in the Test Automation Tool
Infrastructure Operations Management - SAP
Monitoring, patching, software updates & maintenance up to the OS layer
Operating System (OS) Management - SAP
Monitoring, patching, updates, maintenance of the OS HANA Database Platform Operations
HANA Database Platform Operations - SAP
Space management, revision management, security management, hardware configuration management, backup & recovery, change management coordination.
Health Check Services, System Monitoring, Capacity Management - SAP
Quarterly review of systems within landscape, monitoring, and reporting of resource usage to prevent operational issues, development of capacity plan based on review, system outage notification & escalation, monthly service performance review & report
SAP Technical Application Basis Operations - SAP
Monitoring, troubleshooting, incident management Level 2 & 3, patch management, housekeeping, backup & recovery, SAP Basis support (only in client 000)
Additional Technical Services - Partner or SAP
Functional application management and operation support (e.g. incident management, change management, service level management), implementation support
