Step 12: Responsible Serving

Question 1

Good customer service tips

Answer 1

• Good memory
• Clean ashtrays
• Fresh napkin with each drink
• Fill to 1/4” from the rim
• Always use fresh glass
• Place glass on rail when making
• Don’t turn your back to make drinks
• Charge customer after every round, place receipt face down
• Collect a credit card to run a tab
• Don’t sit, eat, drink, or smoke behind bar

Question 2

Bar Set-up essentials

Answer 2

Garnish tray:
- Flag, orange, lemon, lime, cherry, olive (keep olives in fridge)

Mixers
- Sweet & sour mix
- Orange
- Cranberry

Bar equipment
Glassware
Speed rack

Question 3

Menu creation tips

Answer 3

• Efficient & well executable drinks
• Use seasonal & local ingredients
• Represent both original and house cocktails
• Avg. of 12 drinks is good
• Involve staff in menu creation

Question 4

Habits that give a bad reputation

Answer 4

• Neglecting customer
• Filthy bar
• Under pouring
• Overcharging
• Begging for tips