Steps in Troubleshooting Process

Question 1

Step 1

Answer 1

Identify the problem

Question 2

Step 2

Answer 2

Establish a theory of probable cause

Question 3

Step 3

Answer 3

Test theory to determine the cause

Question 4

Step 4

Answer 4

Establish plan of action to resolve problem and implement action

Question 5

Step 5

Answer 5

Verify full system functionality

Question 6

Step 6

Answer 6

Document findings, actions and outcomes