Structure

Question 1

Division of work

Answer 1

Work should be divided and allocated rationally based on specialisation

Question 2

Scalar chain

Answer 2

Authority should flow vertically down a clear chain of command from highest to lowest rank

Question 3

Correspondence of authority and responsibility

Answer 3

The holder of an office should have enough authority to carry out the responsibilities assigned to them

Question 4

Appropriate centralisation

Answer 4

Decisions should be taken at the top of the organisation where appropriate

Often now closer to the action

Question 5

Unity of command

Answer 5

For any action a subordinate should receive orders from one boss only

(Unless matrix structure)

Question 6

Unity of direction

Answer 6

One head and one plan for each activity

Question 7

Equity

Answer 7

Organisational properties should be just