The dimensions of Lean IT are:
The dimensions of Lean IT are:
- Process
- Performance
- Organisation
- Behaviour And Attitude
- Customer
A 5 phases problem-solving method to carry out continuous improvement or Kaizen is:
A problem-solving method to carry out continuous improvement or Kaizen is:
(DMAIC)
- Define
- Measure
- Analyse
- Improve
- Control
The customer dimension deals with all aspects of understanding the customer and the value they are seeking and includes tools such as:
The customer dimension deals with all aspects of understanding the customer and the value they are seeking and includes tools such as
- Voice of the Customer, and
- Critical to Quality (CTQ)
The Process dimension
The Process dimension:
Looks at how value is delivered trough Value Streams, integrating the principles of flow, pull and perfection.
Tools used are:
- SIPOC: Supplier, Input, Process, Output and Customer
- VSM: Value Stream Mapping (is a powerful technique to continuously improve the way we work.)
The performance dimension
The performance dimension:
From understanding the customer value and process, we can determine the performance measures needed to understand, manage and steer the performance of the organisation.
Key aspects are:
- defining Key Performance Indicators (KPI’s) to understand the output of processes,
- understanding and measuring the use of time
- identifying the availability and requirements for the skills and knowledge of the workflow.
The organisation dimension
The organisation dimension:
Investigates the aspects needed to ensure that we van steer the resources. This includes Visual Management techniques supplemented with the Performance Dialogue.
Also we need to decide how to organise people for maximum value delivery to customers. This means understanding the effect of siloed organisations versus organizing for customer - orientation.
The behaviour and attitude dimension
The behaviour and attitude dimension:
The first step is understanding the key characteristics of Lean behaviour for everybody within the organisation.
Leaders must also understand how behaviour and attitude may change during a transformation.
DMAIC - Define is
DMAIC - Define is:
- Define the problem statement
- Describe the goal statements
- Analyse the cost of poor quality.
- Define the scope with a SIPOC diagram
- Establish the Kaizen Project team
- Create the project charter and planning.
- Get stakeholders support and start the project.
DMAIC - Measure is
DMAIC - Measure is
- Build understanding of current KPIs and performance,
- Develop the Critical to Quality (CTQ) Flow Down
- Write a data collection plan
- Try to understand process behaviour and variation and relate current performance to the Voice of the Customer.
DMAIC - Analyse is
DMAIC - Analyse is
- Collect data and verify the measurement system.
- Study the process with Value Stream Mapping,
- identify the types of waste
- Develop hypothesis about the root cause
- Analyse and identify the data distribution
- Study Correlation
DMAIC - Improve is
DMAIC - Improve is
- Generate potential solutions by brain storming
- Design assessment criteria for impact and feasibility.
- Decide the improvement to implement.
- Implement or pilot the improvement and measure the impact on the CTQ’s.
DMAIC - Control is
DMAIC - Control is:
- Implement ongoing measurement.
- Anchor the change in the organisation.
- Quantify the improvement.
- Capture the learning.
- Replicate it across the board.
- Write the project report
- Close the actions for our project.
SIPOC is being used to
SIPOC is being used to ensure that a process is correctly scoped.
VSM is being used to
VSM is being used to
- identify where there is waste in the process.
- To detail the SIPOC with addition of quantitative data.
What does Kaizen means?
What does Kaizen means?
Kai means change.
Zen means for the better.
Kaizen is about continuously improving everyday, everyone and everywhere.
