Study Cards - Chapter 10

Question 1

Identify Stakeholders

Answer 1

• process of idntifying all individuals or organizations that can be positively or negatively impacted by a project
• key area of the PM process
• creates the stakeholder register

Question 2

Stakeholder analysis

Answer 2

• Interest: identify all stakeholders
• Importance: identify the impact level
• Influence: assess how they might respond to situations

Question 3

Stakeholder grids

Answer 3

• Power/Interest
• Power/Influence
• Influence/Impact
• Salience Model

Question 4

Power/Influence

Answer 4

Low/Low: Monitor
Low/High: Keep informed
High/Low: Keep satisfied
High/High: Manage closely

Question 5

Stakeholder register

Answer 5

• includes all information about stakeholders including power and influence

Question 6

Plan communications

Answer 6

• covers who, what, when, where, why and how

Question 7

Communications requirements analysis

Answer 7

• determins information needs of the project stakeholders

Question 8

Comunication technology

Answer 8

• defines the technology needed for the project communications

Question 9

Communication models

Answer 9

• encode-message-medium-decode

Question 10

Communication methods

Answer 10

• interactive communication
• push communication
• pull communication

Question 11

Sender - receiver model

Answer 11

• An encoded idea
• The message and feedback
• Medium used to send the communcation
• The decoded idea
• Noise level or environmental disruptions

Question 12

Sender’s responsibility

Answer 12

• make sure that the information is clear and complete

- ensure that the message is correctly understood

Question 13

Receiver’s responsibility

Answer 13

• esuring that the message was received in it’s entirety,
• understood
• acknowledged to the sender

Question 14

Effective listening

Answer 14

• Feedback
• Active listening
• Paralingual

Question 15

Active listening

Answer 15

• Look at the person
• Listen to the feeling content
• Be sincerely interested
• Restate what the person has said

Question 16

Lines of communication

Answer 16

( N * (N-1) ) / 2

Question 17

PM communication

Answer 17

• PMs spend 90% of their project time on communication activities
• PM is responsible for thoughtful and thorough communications

Question 18

Communication barriers

Answer 18

• distorted perceptions
• distrusted sources
• transmission errors

Question 19

Communication enhancers

Answer 19

• make the message relevant
• reduce the message to it’s simplest terms
• organize the message into stages
• repeat the key points

Question 20

Message transmition percentages

Answer 20

• 55% body language
• 38% vocal inflection
• 7% words

Question 21

Types of communication

Answer 21

• Formal written
• Formal verbal
• Informal written (emails/memos/minutes)
• Informal verbal (meetings)

Question 22

Contemporary communication methods

Answer 22

• Group meetings
• Video conference
• Intranet wikis
• Email, voicemail, fax
• Conferencing tools
• Web based PM software

Question 23

Interpersonal skills

Answer 23

• build trust
• resolve conflict
• active listening
• change management

Question 24

Management skills

Answer 24

• presentation and public speaking
• negotiating
• written communication

Question 25

Issue Logs

Answer 25

- identifies issues and defines attributes

Question 26

Report performance

Answer 26

- controls the collection and distribution of performance information (performance reports)

Question 27

Report types

Answer 27

- status - progress - variance - trend reporting - earned value reporting - forecasts

Question 28

Variance report

Answer 28

- compares the actual result against a planned baseline

Question 29

Time series methods

Answer 29

- forecasting method that uses historical data to determine future outcomes

Question 30

Casual / Econometric methods

Answer 30

- forecasting method that uses conditional probability

Question 31

Judgmental methods

Answer 31

- forecasting method that uses expert judgement