TAC COMMS

Question 1

Explain why police use tactical communications.

Answer 1

To generate voluntary compliance.

Question 2

Describe 5 foundation principles of using tactical communications.

Answer 2

1. To be treated with dignity and respect.
2. To be asked not told.
3. To know why they are being asked.
4. To be given options over threats.
5. To be given a second chance when they make a mistake.

Question 3

Describe 3 benefits of using TacComms.

Answer 3

1. Enhance prevention
2. Enhance public perception, through improved interactions.
3. Reduction in stress levels in managing conflict situations.
4. Reduction in complaints for attitude or language issues.
5. Enhance staff safety.

Question 4

Note 7 key principles of TacComms.

Answer 4

1. Begin with a low key approach, you then have the ability to escalate communication. Starting high gives you know where to go.
2. Always be professional.
3. Always remain calm, speaking calmly and clearly.
4. Listen carefully.
5. Where practical, explain to people what you are about to do and why before you do it.
6. be assertive where required without being aggressive.
7. Finish every request or instruction with “thanks”.
8. Wherever possible use positive instructions.
9. speak with and treat others as you would like to be spoken with and treated under the same circumstances.
10. Ensure your verbal and non-verbal communication matches your words and delivery.

Question 5

What is each step of the AWOCOA process?

Answer 5

ASK - for cooperation
EXPLAIN - why
Provide OPTIONS - good/bad/good
CONFIRM - the understand
ACT