1
Q
Tactical comm. is defined as a _______communication with a ____ ______
A
Planned
Specific goal
2
Q
Benefits of tac comm
A
Self confidence Job satisfaction Decreased complaints Personal safety Better public perception
3
Q
Communication is defined as the transference of________, __________, ________ and __________ between two or more people
A
Knowledge
Thoughts
Information
Emotions
4
Q
Kinesics is the study of
A
Body mechanics
5
Q
First contact approach: 1 2 3 4 5 6
A
Greeting Identify yourself Reason for intervention Opportunity for their response Informing of action Closure
6
Q
Active listening skills
A
Use silence
Head nodding
Paraphrasing
Empathy
7
Q
Refusal approach 1 2 3 4 5
A
Ask Reason Benefits Confirmation Action
8
Q
4 great motivators
A
Money
Time
Reputation
Family
Teo
flashcards
Decks in class (15)
# Cards
