- What is diversity?
o The practice of including people from different backgrounds, with different skills and expertise.
- What is inclusion?
o The practice of allowing equal opportunities and resources for people who might be otherwise excluded.
o Everyone is treated the same.
- Benefits of diversity and inclusion?
o Increased creativity, enhances problem solving, better decision making, broader skills and expertise, increased employee satisfaction, understanding customer needs.
- Why does diverse team provide high quality work?
o Different areas of expertise to contribute to higher quality work, better decision making, create more productive team
- Experience or diversity - more important?
o Both are valuable; diversity brings varied perspectives, while experience contributes expertise. The ideal scenario is a diverse team with members possessing relevant experience.
- What is workplace diversity?
o Refers to the variety of differences among people in an organisation
o including race, gender, age, ethnicity, sexual orientation, and abilities.
- What is teamworking?
o Collaborative effort from group of people to achieve an aligned goal.
o Normally in the most efficient and effective way.
- How are team members selected?
o Consider diverse skills and experiences, evaluate compatibility with team dynamics, assess communication and collaboration abilities, ensure a mix of strengths and expertise.
- What are the various roles that are played to create a diverse team?
o Due to the variety of team members, it creates a diverse workforce with ranging skill and knowledge. Increased creativity, enhances problem solving, better decision making, increased employee satisfaction, understanding customer needs.
- Why does diverse team produce high quality work/benefits (partnering/collaborate)?
o Different areas of expertise to produce higher quality work
o Better decision making
o More comfortable to voice opinions which will increase productivity
o Understand customer needs
o Creativity - come up with ideas to meet needs
- Benefits and drawbacks of teamworking?
o Increased creativity, enhances problem solving, increase efficiency.
o Potential conflict and challenges in decision making.
- How to have a successful team/principles and behaviours of team?
o A successful team will work collaboratively to achieve an aligned goal
o This is done firstly be collaboration with each other and management
o Ensuring effective communication
o Equal voice for all
o No discrimination on competence
o Effective leadership
o A diverse team - different areas of expertise, range of skill and knowledge, better decision making, more productive, understanding customer needs. Better.
- What is communication?
o Exchange of information through speaking written or any other means
- How to effectively communicate within a team?
o Equal voice for all - everyone speaks equally
o Treat everyone with respect
o No judgement about their competence
o Use gestures to others in the team - ensure everyone involved
o Speak clearly and calmy at a constant pace/volume
o Open body language
o Positive attitude
- What different communication methods are there?
o Formal and informal
o Verbal
o Non-verbal
o Written
o Graphic
o Presentation
o Listening
- How do you effectively communicate?
o Maintain eye contact
o Speak clearly and calmly, use appropriate terminology
o Use gestures while speaking
o Ensure what you’re talking about is relevant to your receiver
o Perodic and frequent check ins
- What teams for you work with within your organisation?
o Project Teams, Internal evaluation teams, Self-Managed Teams, Problem-Solving Teams.
o Part of this I ensure effective communication with my colleagues, and with contractors as well. And if applicable I keep in contact and up date residents
- What is inclusive communication?
o An approach to communication that recognises that everyone uses many ways of understanding and expressing
o Enables as many people as possible to be included in the interaction
- Why is inclusive communication important?
o It encourages support, and enables people to use whatever way of understanding and expressing themselves they find the easiest and most comfortable
o It does not relate to any specific group and relates to everyone in all situations
- How do you champion inclusivity in teams?
o Lead by example
o Challenge my opinions/own beliefs/ other bias assumptions.
o Create or join an employee resource group
o Collaborate with management
- encourage equal participation
-value diverse perspectives
-be approachable and supportive.
- What is the equality act 2010?
o Piece of legislation to legally protect people from discrimination in the workplace and in wider society
- What did you learn from equality and diversity training?
o The legislation that is appropriate - equality act 2010
o Who is protected - everyone is protected
o The protected characteristic
- Penalties under equality act?
o Civil enforcement action or a criminal fine up to £5000
- What is a reasonable adjustment?
o Duty for local authority to make public services accessible for people with disabilities or other protected characteristics
o Level access shower for example
