Technology Considerations

Question 1

SS Technology Considerations

Preparing for automation

Answer 1

Beware–can create more problems that it solves!
Simplify your processes
understand the flow of activities and tasks
(e19 ?what value does that step do)
Minimise the interaction with systems for self-service customers

Question 2

SS Technology Considerations

Service Automation

Answer 2

help us improve the warranty and utility of those services
SM can benefity in the following areas
Design and modelling (event mgmt)
Service Catalogue
Pattern recognition and analysis
....

Question 3

SS Technology Considerations

Service Analytics & intstrumentation

Answer 3

knowledge Mgmt

DIKW

Question 4

SS Technology Considerations

Self service channels

Answer 4

Low marginal cost

Highly Scalable