What is the goal of communication in healthcare professions?
To establish and provide PERSON/s-CENTRED GOALS AND CARE
What are satisfactory outcomes/results in healthcare interventions?
Positive results from healthcare professional interventions
What are the forms of communication in healthcare?
- Auditory
- Verbal
- Visual
- Non-verbal
- Material form
Who are the people involved in effective communication in healthcare?
- Patient
- Clients
- Family
- Members
- Carers
- Colleagues
What is mutual understanding in the context of healthcare communication?
Send, receive and successfully understand messages
What types of information does a healthcare professional provide?
- How to achieve their goals
- A particular process or intervention
- Other available services
- Their progress and results of their interventions
- Relevant contact details
What is the general purpose of providing information in healthcare?
To achieve Family/Person-centred goals and care
What is a specific purpose of providing information in healthcare?
The person is aware of their healthcare interventions and their recovery achievements
List the characteristics of an effective introduction in healthcare.
- Ourselves
- Our role
- The potentially unfamiliar environment
- Smile
- Eye contact
- Body language/facial expressions
- Full disclosure
- No self disclosure
- No professional jargon
- Proper hygiene
What are the methods for gathering information from clients?
- Care plan
- Formal assessment
- Observation
- Interview
- Non-verbal messages
What should be maintained during the interview process?
Privacy
What are the two types of questions used in gathering information?
- Closed questions
- Open questions
What are the types of reflection in healthcare?
- Retrospective
- In the present
- Prospective
What is the importance of reflection in healthcare practice?
Promotes learning and understanding about self and increases self-control in difficult situations
List the models of reflection mentioned.
- Kolb (1984)
- Boud, Keogh & Walker (1985)
- Fish, Twinn & Purr (1991)
- Gibbs (1988)
- Johns (1995)
- O’Toole (2020)
When should healthcare professionals reflect?
- After a shift
- After a specific event or situation
- During learning or training
- After receiving feedback
- On an ongoing basis
What are the requirements that facilitate effective reflection?
- Commitment to learning and self-development
- Honesty with yourself
- Willingness to listen to feedback from others
- Realistic ideas about what needs to change
- Understanding that learning is lifelong
- Motivation to reach your potential as a healthcare professional
- Valuing excellence in practice
What is self-awareness in healthcare?
Understanding that our feelings, thoughts, and judgments come from within us
What are the benefits of self-awareness for producing quality healthcare?
- Recognize, know, understand and resolve emotional needs
- Allows for conscious reactions
- Promotes recognition of personal strengths and areas for improvement
List ways of achieving self-awareness.
- Know your story and how it affects you
- Make peace with your past
- Know your beliefs, emotions, and behavior patterns
- Identify individual feelings and emotions
What are some positive characteristics of a healthcare professional?
- Compassionate
- Patient
- Respectful
- Dependable
- Adaptable
- Attentive
- Professional
- Supportive
- Strong communication skills
- Team-oriented
