What are the crisis intervention skills?
Comfort and support Rapport/relationship building Deescalate/diffuse Conflict management Emergency command/control Problem solving Team skills
What is the goal of crisis intervention ?
The verbally or physically intervene in a situation to prevent it from becoming worse and to reduce the chance of a more negative outcome.
What is a crisis?
A reaction to an event that goes beyond the individuals ability to cope
4 stages of a person in crisis
- Hazardous event occurs
- Person is put off balance leaving person feeling vulnerable
- Person reaches a turning point where coping mechanism failing
- Person is able to put some distance between themselves and the situation and adapt
Three general models of crisis intervention
- Cognitive model
- Psychosocial transition model
- Equilibrium model
What is the equilibrium model?
Role is to restore equilibrium to a person in crisis which is out of
Balanced, done by security, corrections and police
What are the first responder priorities?
- Protect life
- Criminal investigation
- Victim assistance
- Property protection
- Agencies policies
Explain the crisis intervention and De-escalation model
Developed in response to the death of Robert Dziekanski death in BC during an arrest
The braid wood inquiry report stated that police need more training with mental illness
What are the phases of the crisis intervention and De-escalation model?
- Make first contact
- Assess crisis
- Collaborate to build solutions
- Resolve and follow-up
RISK ASSESSMENT IS ON GOING
What is a conflict?
A situation where two sets of demands, goals, or motives are incompatible
What are the two types of conflict?
- Positive or constructive
2. Negative or destructive
Explain negative consequences
Prolonged, unresolved conflict
Explain positive consequences
Develop new ideas, change perceptions, solve problems, or make better decisions
What are the conflict management styles
- Competitive(domination)
- Collaborative(integration)
- Avoidant(neglect)
- Accommodative(self sacrifice)
Explain the continuum of conflict and response
- Empathize: allow venting
- Allow venting: verbal control
- Deterrent response: verbal control
- Action: physical control
- Action: neutralize threat
What does overt mean
Conflicts openly discussed
What does covert mean
Hidden conflicts
What are the common sources of conflict ?
- Competition for limited resources
- Personality differences
- Attitudes
- Cultural differences
What are the 3 stages of
Conflict?
- Antecedent conditions
- Conflict behaviours
- Aftermath
What is influence
Use of effective communication techniques to affect another persons though process
What does coercion mean
Use threats or force to require another person to do something against their will
What does assertiveness mean
Confidently stating a position in a forceful but non aggressive manner
What does aggression mean
Attacking a persons perspective in an antagonistic manner
How do you predict aggressive behaviour?
Criminal history? Violence towards others? Threats of violence? Substance abuse problems? Persons history?
