Test 1

Question 1

List Maslow’s levels of Hierarchy of Basic Human Needs

Answer 1

• Self Actualization
• Self Steem
• Love and Belonging
• Safety
• Physiological/ Physical Needs

Question 2

List 5 rules of telephone etiquette.

Answer 2

• Answer promptly, within the first 3 rings.
• Speak directly into the telephone mouthpiece.
• Give the caller your undivided attention.
• Always be courteous, say please and thank you appropriately.
• Do not use the telephone to make or receive personal calls.

Question 3

List 4 components of a properly recorded message.

Answer 3

• Who the message is for.
• The date and time of the call.
• The name of the caller.
• Your name and status.