Test info

Question 1

The six steps of the troubleshooting model

Answer 1

1) Identify a problem
2) Establish a theory of cause
3) Test your theory of cause
4) Establish an action plan and execute it
5) Verify system functionality
6 Document findings, actions, and outcomes

Question 2

Degaussing

Answer 2

Uses a strong magnetic field to remove all data

Question 3

Which Windows versions support PowerShell 4.0

Answer 3

Windows 7 and 8.1

Question 4

fsutil

Answer 4

File System Utility
Used to set the dirty bit on the C: Drive so that autochk will initiate chkdsk on next boot to locate and attempt to fix any disk errors on the drive

Question 5

How to fix the boot sector with Command Prompt

Answer 5

Bootrec
/fixboot
/fixmbr
/rebuildbcd

Question 6

PXE

Answer 6

Pre-boot Execution Environment

Used to boot a computer over the network.