Test Prep Flashcards

(58 cards)

1
Q

What does Evidence Based Decision Making (EBDM) focus on?

A

Using evidence available rather than gut feeling, intuition, or instinct.

EBDM involves a systematic process of identifying problems, gathering internal and external evidence, considering stakeholder views, and critically appraising data before making decisions.

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2
Q

What is the first step in the EBDM process?

A

Identify the problem or opportunity.

This step sets the stage for all subsequent actions in the EBDM framework.

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3
Q

What does Reactance Theory describe?

A

How people respond when they perceive their freedom or autonomy is being threatened or restricted.

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4
Q

What is Hofstede’s Theory of Indulgence vs. Restraint?

A

The degree to which countries and companies have a need for immediate gratification versus suppressing gratification according to cultural standards.

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5
Q

Define Operant Conditioning.

A

Consequences of a particular behavior affect the future occurrence of that behavior.

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6
Q

What is the difference between negative reinforcement and punishment?

A

Negative reinforcement strengthens a behavior by stopping or avoiding a negative condition, while punishment weakens a behavior due to experiencing a negative condition.

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7
Q

What is McClelland’s Achievement Need Theory?

A

A theory that emphasizes goal setting and employee participation in setting goals for rewards.

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8
Q

What does Vroom’s Expectancy Theory state?

A

The better I do, the better treatment I should receive.

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9
Q

What is Bloom’s Taxonomy?

A

A hierarchical ordering of cognitive skills from knowledge to evaluation.

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10
Q

What is the purpose of a code of ethics?

A

To establish and communicate expected standards of behavior for a company and its employees.

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11
Q

What is the difference between a code of ethics and a code of conduct?

A

A code of ethics establishes principles, while a code of conduct translates these principles into specific rules and guidelines.

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12
Q

What are the steps included in the Corporate Social Responsibility (CSR) process?

A
  • Executive commitment
  • Assessment
  • Infrastructure creation
  • Plan implementation
  • Measurement, Reporting, Evaluation
  • Reassessment and Revision

These steps ensure that a company’s CSR initiatives are structured and effective.

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13
Q

What is operational risk?

A

An example is embezzlement of funds.

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14
Q

What are two common HR business alignment strategies?

A
  • Geographic
  • Business Unit
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15
Q

What occurs during a divestiture?

A

A business disposes of a business unit.

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16
Q

What is an equity partnership?

A

An individual or group invests funds for a start-up organization.

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17
Q

What are the emergency response steps?

A
  • Assess the situation
  • Make the area safe
  • Call for help
  • Resuscitate or treat injuries
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18
Q

What is unit demand in workforce planning?

A

It looks at the number of individuals needed for a department and forecasts headcount based on projected skills.

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19
Q

What does turnover forecasting estimate?

A

The number of employees expected to leave the organization.

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20
Q

What is the first step in strategic workforce planning?

A

Identify business objectives.

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21
Q

What is a gap analysis?

A

Determining the gaps between the current workforce and the workforce needed to achieve business objectives.

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22
Q

What is a risk scorecard?

A

A tool that identifies an event or threat, factoring in probability, speed of onset, existing mitigation, and severity of impact.

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23
Q

What is the purpose of a balanced scorecard (BSC)?

A

To realize a balance between financial and nonfinancial indicators of success.

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24
Q

What is the primary focus during the maturity stage of the Organizational Life Cycle?

A

Career planning and learning & development (L&D).

25
Define the decentralized structure.
Best for franchises, allowing franchise owners to make local market decisions while corporate provides support.
26
What are the six components of Human Capital Management Plans?
* Statement of strategic direction * Goals * Objectives * Actions needed to reach goals * Method of communicating goals * How to measure success
27
What is the purpose of the UGESP (Uniform Guidelines in Employee Selection Procedures)?
To require reliability and validity to avoid discrimination against protected classes.
28
What is KSAOs an acronym for?
Knowledge, Skills, Abilities, and Other Characteristics.
29
What does the acronym ERISA stand for?
Employee Retirement Income Security Act.
30
What does Medicare Part A cover?
Hospital insurance, skilled nursing, hospice, and some home health services.
31
What is the difference between Medicare Part B and Part C?
Part B is medical insurance with a premium, while Part C is Medicare Advantage, combining A and B, often with additional benefits.
32
What is the most important reason for HR to use data-driven metrics?
To provide factual information that supports broader corporate objectives.
33
What is the main advantage of functional departmentalization?
Efficiency and skill specialization.
34
What is the role of action planning in organizations?
To focus ideas and steps necessary to accomplish targets and define responsibilities.
35
What components are included in a risk matrix?
Risk level, impact, and probability of event occurrence
36
What are the categories of risk from the perspective of knowledge availability?
Known knowns, known unknowns, un-known unknowns
37
What is the purpose of a balanced scorecard (BSC)?
To realize a balance between financial and nonfinancial indicators, internal and external stakeholders, and lagging and leading indicators
38
What are the four basic perspectives of a balanced scorecard?
* Financial performance perspective * Customer performance perspective * Internal process performance perspective * Learning and growth performance perspective
39
What is the best way for HR to persuade an organizational function to embrace changes?
Present development initiatives as a way to increase competitiveness or advance strategic business goals
40
What are John Kotter’s 8 steps for leading change?
* Create a sense of urgency * Build a guiding coalition * Form strategic vision & initiatives * Enlist volunteer army * Enable action by removing barriers * Generate short-term wins * Sustain acceleration * Institute the change
41
What is coordinated bargaining?
Multiple bargaining units negotiate simultaneously to reach agreements on common terms
42
What is the difference between a union shop and an open shop?
Union shop requires employees to join the union within 30 days; open shop does not require union membership
43
What is a closed shop?
A company that only employs union members and requires union membership as a condition of employment
44
What does the Labor Management Relations Act (Taft-Hartley Act) outlaw?
Closed shops, except for hiring halls in the construction industry
45
What is the purpose of an agency shop?
To hire both union and non-union employees, requiring non-union employees to pay a fee for collective bargaining costs
46
What is piece rate in terms of earnings?
Employees earn a fixed amount for each unit of a product or service they complete
47
Define internal consistency reliability
Consistency of test results within the test itself
48
What is content validity?
The relevance and representation of a test's content concerning the trait being measured
49
What is the most significant morale destroyer for middle managers?
Lack of authority from upper management
50
At large companies, where are most formal grievances settled?
At the first step, usually through discussion with the supervisor
51
Are unions allowed to direct members to limit production output?
No, it would be considered an unfair labor practice
52
What should HR focus on to support a strategy of competing with highly trained employees?
Employee retention and succession planning
53
What does the OWBPA prohibit?
Employer discrimination in benefits to older workers
54
What does the Human Capital Value Added (HCVA) metric demonstrate?
Growth in worker productivity
55
When should unsatisfactory performance be considered a disciplinary problem?
When it’s caused by inadequate motivation
56
When should HR inform the leadership team about an investigation?
As soon as possible without impeding the investigation
57
What is the focus of punitive disciplinary systems?
Effecting termination in the quickest, safest way
58
What does progressive discipline involve?
Used in both punitive and nonpunitive systems