What is more important? Rate or Volume?
Rate // Lowering your voice can sometimes help
What is repetitive Persistence?
A calming technique in which the emergency dispatcher repeats a statement verbatim using a firm but caring tone.
The statement includes a desired action and a reason for the action.
What are the four essential elements of negligence
- Duty
- Breach of Duty
- Injury or Damage
- Causation
What are the dispatch danger zones?
- ** Failure to Verify *** Call taker needs to repeat the address and P number NOT the caller //
- No-Send/No Help Policies and Dispatch Diagnosis
- Delayed Response
- More than one call for help
- No Protocol to Follow
- Failure to Follow Protocol
- Requiring the CAller’s Permission before Giving Instruction
- Asking to Talk to the Pt/Vict
- Attitude Problems
- Preconceived Notions and Imposed Negative Impressions
- Misinterpretation of the Callers Complaint
- Problems at Shift Change
- Staffing Problems
- First Party Gone-on-Arrival Situations
What is the required recertification?
1 Discipline = 24 Hours in 2 years (12/yr)
2 Disciplines = 36 hrs in 2 yrs (18/yr)
3 Disciplines = 48 hrs in 2 years (24/yr)
Is the call taker required to ask a question when the answer is obvious?
No // Call taker may skip the question
What does a call taker do if he/she asks a key question and the caller does not answer it?
The call taker must ask the question again.
What do UPPER CASE WORDS represent?
A definition or associated with a dispatch definition.
What are 2 ways to help minimize gaps in call taking?
- Compliance to an approved protocol system.
2. Telling the caller what you are doing and why.
Ethics vs. Law // What is Civil law?
Ethics are defined as standards. Law refers to rules of conduct.
Civil law exists to resolve conflicts between individuals/organizations.
What are the Four Essential Elements of Negligence?
- Duty
- Breach of Duty
- Injury and Damage
- Causation
What are wake-effect collisions?
Collisions caused by the passage of an emergency vehicle that do not directly involve the emergency vehicle.
What are the components of Quality Improvement?
- Certification and Recertification
- Case Review
- Case Review Feedback
- Continuing Dispatch Education
What is the Patient Care Chain of Survival?
Early Access Early CPR Early Defibrillation Early ACLS Post-Cardiac Arrest Care
What are the eight primary systems of the human body?
- Circulatory
- Digestive
- Endocrine
- G.U./Reproductive
- Integument (Skin)
- Musculoskeletal
- Nervous
- Respiratory
What are the three rules when selecting a Chief Complaint Protocol
- If the complaint description includes scene safety issues, choose the Chief Complaint Protocol that best addresses those issues.
- If the complaint description involves TRAUMA, choose the Chief Complaint Protocol that best addresses the mechanism of injury.
- If the complaint description appears to be MEDICAL in nature, choose the Chief Complaint Protocol that best fits the patient’s formats symptom, with priority symptoms taking precedence.
What are CLARIFIERS?
Clarifiers appear between parentheses within or at the end of a question, and indicate the preferred working to be used when the caller does not initially understand.
What are the FOUR case entry Commandments?
- Chief Complaint
- Age
- Status of Consciousness
- Status of Breathing
What are the Determinant Levels?
A/B/C/D/E/O
The initial chief complaint of seizure even if the patient is unconscious and not breathing should be handled on what card?
12 as Convulsions / Seizures
A healthy child found in cardiac arrest needs to be considered to have what?
A foreign body airway obstruction until proven otherwise.
