1
Q
Customer on boarding is a:
A
Process of familiarisation of new customers with financial products
2
Q
What is the name of the process which stimulates a customers future life cycle by showing them the long-term impact of products on their financial situation
A
= alternative reality
3
Q
Which type of cybercrime results in the lowest average loss to victims
A
Phishing
4
Q
Which group is most likely to be adversely affected by the growth of digital banking?
A
= people with memory difficulties
5
Q
What is an aspect of best practice when dealing with a complaint from a bank customer?
A
= report to the complaint internally
