The Interview

Question 1

Anecdotal information that comes from opinions, perceptions, or experiences

Answer 1

subjective data

Question 2

physical data we can observe using our sense; come in either measurement or direct observation

Answer 2

objective data

Question 3

type of data that the person says about him/herself

Answer 3

subjective data

Question 4

type of data you obtain through physical examination

Answer 4

objective data

Question 5

Communication process includes (4)

Answer 5

• sending
• receiving
• internal factors
• external factors

Question 6

sending involves what types of communication? (2)

Answer 6

verbal

nonverbal

Question 7

_______ and ______ can sabotage the message you are trying to communicate

Answer 7

• listeners bias

- preconceived notions

Question 8

patient-provider relationships are an emotionally charged professional relationship due to:

Answer 8

relationship is built on illness/vulnerabilities

Question 9

factors that are specific to you as the health care team member with can help maximize communication skills

Answer 9

internal factors

Question 10

factors that entail defining the environment to foster communication

Answer 10

external factors

Question 11

T/F: liking, empathy, ability to listen, and self-awareness/bias are external factors

Answer 11

F; internal factors

Question 12

T/F: ensuring privacy, avoiding interruptions, tailoring the physical environment, how you dress, and being aware of time spent note-taking are internal factors

Answer 12

F; external factors

Question 13

Electronic health record is federally mandated to:

Answer 13

improve quality and safety

Question 14

disadvantages of EHR (2):

Answer 14

• can affect communication by acting as a barrier

- capture of biomedical, psychological, and emotional information may not always be captured

Question 15

Parts of an interview (3):

Answer 15

• introduce the interview
• working phase/ data-gathering
• close the interview

Question 16

Introduction of the interview should be:

Answer 16

short & formal

Question 17

question that asks for narrative information

Answer 17

open-ended questions

Question 18

question that asks for specific information

Answer 18

close/direct questions

Question 19

9 types of verbal responses

Answer 19

• facilitation
• silence
• reflection
• empathy
• clarification
• confrontation
• interpretation
• explanation
• summary

Question 20

closing the interview gradually allows for:

Answer 20

adequate closure to allow for final expression

Question 21

2 aspects of closing interview

Answer 21

• no new topics

- summary provided as final statement

Question 22

words you speak, vocalizations, and tone of voice

Answer 22

verbal communication

Question 23

communication that does not involve words

Answer 23

nonverbal communication

Question 24

Types of nonverbal communication (7)

Answer 24

• physical appearance
• posture
• gestures
• facial expression
• eye contact
• voice
• touch

Question 25

when verbal and nonverbal messages are congruent, the verbal message is reinforced

Answer 25

congruency

Question 26

congruency can be viewed as:

Answer 26

positive or negative

Question 27

position when both you and the client should be comfortably seated, at eye level, and with no barriers between patient and provider

Answer 27

equal status seating

Question 28

9 Traps of interviewing

Answer 28

- providing false assurance or reassurance - giving unwanted advice - using authority - distancing - using professional jargon - using leading or biased questions - talking too much - interrupting - using "why" questions