1
Q
essential conditions for therapeutic relationship
A
rapport, trust, respect, genuineness, empathy
2
Q
phases of therapeutic relationship
A
preinteraction: looking at chart before assessing
orientation: introduction and assessment
working: goal setting
termination: plan made for continuing care
3
Q
effectiveness of therapeutic communication depends on:
A
values, attitudes and beliefs
culture and religion: norms, customs & mores
social status: use gestures to communicate higher power
gender: gender signals
age/developmental level: generation to generation
environment
4
Q
active listening = SOLER
A
sit quietly observe open posture lean forward eye contact relax
