Troubleshooting

Question 1

What two things do you do to identify the problem?

Answer 1

1. Listening Check

2. Visual inspection

Question 2

What is the purpose of a listening check?

Answer 2

Speech Purposes

Question 3

What are the common problems with troubleshooting?

Answer 3

1. Dead/Weak
2. Intermittency
3. Feedback
4. Noisy
5. Retention
6. Occlusion

Question 4

What is the overall question for troubleshooting Dead/Weak HA?

What are we checking?

Answer 4

Is sound getting in & out?

1. Micrphone (O v D)
2. Receiver
3. Battery
4. Wax Filter
5. Ear wax blockage
6. Has their hearing changed?
7. Insertion Issues

Question 5

What should you check for intermittency issues?

Answer 5

1. Battery Issues
   - Clean Contact
   - Draining is happening as it should
2. Receiver Issues
   - Loose components
   - Wax filters
   - Mositure

Question 6

What should you check for Feedback issues?

Answer 6

1. Blockage of EC
2. Fit Issues
   - Slit Leak
   - Changing domes
3. Volume Issues
4. Broken Parts

Question 7

What should you check for distortion/noise issues?

Answer 7

1. Microphone
   - Clogged mic
   - EIN
2. Receiver
3. Environmental
   - Is it something they’re hearing from the HA or environment

Question 8

How do you fix retention issues?

Answer 8

1. Insertion issues
2. Does HA fit in pt ear appropriately?
   - Tubing is too short
   - Dome is too big

Question 9

How do you check for true occlusion?

Answer 9

1. Ask pt to talk with HA in their ear on and off.

- If it’s true occlusion, the effect would occur with the HA on + off