Troubleshooting

Question 1

How do you troubleshoot the coil?

Answer 1

• Remote check
• Swap coil (with backup)
• Signal check tool (should light up if transmitting RF signal; if not lit up, still could be coil/cable/processor)

Question 2

How do you troubleshoot the cable?

Answer 2

-More likely the issue instead of the coil

• Remote check
• Swap cable
• Signal check tool (want to move it around to see if light starts flickering; may indicate frayed wire, etc.)

Question 3

How do you troubleshoot the microphones?

Answer 3

• Listening check
• Replace mic covers
• Swap processors

Question 4

How do you troubleshoot the processor?

Answer 4

• Remote check
• Swap processor
• Connect to computer (if connects, try re-downloading MAPS or reprogram)

Question 5

How do you troubleshoot the battery?

Answer 5

• Check with remote
• Clean contacts
• Switch to disposable
• Power optimization

Question 6

How do you troubleshoot the remote/fine tuner?

Answer 6

• Verify pairing
• Remote check (re-verify that the processor is trying to communicate with the remote)
• Software configuration (was the patient given access to ___ parameter?)
• Reset
• Clinic remote

Question 7

PATIENT COMPLAINT: physical discomfort

Answer 7

SOLUTION:

• Coil: loose/replace magnet, spacer
• Earhook: size, shape
• Processor/battery: “hot spot” (get moleskin), referred pain

Question 8

PATIENT COMPLAINT: retention

Answer 8

• Size of the earhook
• Magnet strength (headband use)
• SnugFit
• Earmold
• Toupee tape
• Patient’s hair

Question 9

PATIENT COMPLAINT: intermittent function

Answer 9

• Check skin flap thickness (headband, magnet, spacer, revision procedure)
• Coil (movement, transmission)
• Cable
• Processor
• Battery

Question 10

PATIENT COMPLAINT: static

Answer 10

• Coil
• Cable
• Microphones (listening check, mic covers)
• Processor/MAP (telecoil?, M/C levels too high?)

Question 11

PATIENT COMPLAINT: very soft volume

Answer 11

• Skin thickness at coil
• Mic covers
• Microphones
• Batteries (end of life?)

Question 12

PATIENT COMPLAINT: manual adjustments don’t work

Answer 12

• Remote/fine tuner paid?
• Processor configuration in software?
• Telecoil activated?
• Processor buttons locked?

Question 13

PATIENT COMPLAINT: cracked/chipped case

Answer 13

-Order replacement

Question 14

PATIENT COMPLAINT: no sound

Answer 14

• Batteries
• Processor on?
• Microphones
• Coil/cable
• Back-up device
• Internal device? (connected through computer? detecting internal implant?, try clinic processor)