Troubleshooting Security Issues

Question 1

Pop-Up

Answer 1

• Pop-ups in your browser
  
  • May look legit
  • May be a malware infection
• Update your browser
  
  • Use the latest version
• Scan for malware
  
  • Consider a cleaning

Question 2

Malware Network Symptoms

Answer 2

• Slow performance , lock-up
  
  • Malware isn’t the best written code
• Internet connectivity issues
  
  • Malware likes to control everything
  • You go where it wants to go
• OS updates failures
  
  • Malware keeps you vulnerable

-Reload or clean

Question 3

Malware OS Symptoms

Answer 3

• Renamed system files
• Files disappearing or encrypted
• File permissions changed
• Access denial
• Use a malware cleaner or restore

Question 4

System Lockup

Answer 4

• May still be able to terminate bad apps
  
  • Windows & Linux Task manager (ctrl + alt + del)
  • Mac OS X force quit (Command-Option-Esc)
• Check logs when restarting
• May be a security issue

Question 5

Application Crashes

Answer 5

• Application stops working
  
  • May provide an error message
  • May just disappear

-Check the event log

• Check the reliability monitor
  
  • A history of application problems
  • Check for resolution