TroubleShooting Steps

Question 1

troubleshooting step 1

Answer 1

Identify the problem

Question 2

troubleshooting step 2

Answer 2

Establish a theory of probable

Question 3

troubleshooting step 3

Answer 3

Test the theory to determine the cause or Escalate to Higher tier

Question 4

troubleshooting step 4

Answer 4

Establish a plan of action to resolve the problem and identify potential effects

Question 5

troubleshooting step 5

Answer 5

Implement the solution

Question 6

troubleshooting step 6

Answer 6

Verify full system functionality and preventive measures

Question 7

troubleshooting step 7

Answer 7

Document findings, actions, outcomes, and lessons learned