UB - Decision-making

Question 1

Role of a manager

Answer 1

POCCC

• plan
• organise
• command
• co-ordinate
• control

Question 2

Modern day manager roles

Answer 2

• delegate - give subordinates authority to carry out management-level tasks, this lessens managers workload
• motivate - give his team a reason to enjoy their work

Question 3

Factors affecting quality of decision

Answer 3

• human Resources
• availability of finance
• technology

Question 4

Human Resources

Answer 4

• managers ability, training, experience
• level of risk managers have
• staff resistance to change

Question 5

Availability of finance

Answer 5

• whether finance is available for expansion

- financial constraints can’t afford best solution

Question 6

Technology

Answer 6

• spreadsheets, improve accuracy of calculations
• databases, can improve speed of decision making as info quick to find
• email, used to communicate with multiple employees at once and far away

Question 7

Assessing the effectiveness of a decision

Answer 7

• measuring sales level
• analysis profit levels
• interviewing staff to assess their opinion
• monitoring staff morale, absence and staff turnover

Question 8

Strategic decisions

Answer 8

• long term
• high risk
• senior managers
• meet overall purpose and direction of organisation

Question 9

Tactical

Answer 9

• medium term
• medium risk
• middle managers
• achieve strategic decisions

Question 10

Operational

Answer 10

• short term
• low risk
• supervisors
• ensure smooth everyday running

Question 11

Advantages of SWOT

Answer 11

• identifies weakness, can be addressed
• identifies opportunities, can be exploited
• identifies threats, can turn into opportunities, technology

Question 12

Disadvantages of SWOT

Answer 12

• time-consuming, can slow decision making
• structured process which can stifle creativity
• generated ideas, can’t pick right one