1
Q
____ are something that is done over and over again. repeatable
A
processes
2
Q
____ are something that is done one single time. unique
A
projects
3
Q
Project management: key steps
- define the project
- establish project priorities
- work breakdown structure
- track project progress
A
4
Q
When creating a Work Breakdown Structure, break work items into the ____ units
A
smallest
5
Q
____ are goals, measurable. Expectations or desired outcomes
A
objectives
6
Q
____ are a description of services/products to be delivered by the end of the project
A
deliverables
7
Q
____ are specific events targeted as important to staying on track
A
milestones
8
Q
A ____ is a unique undertaking in which resources are organized to achieve an end goal or outcome
A
project
9
Q
Examples of deliverables:
- building
- software
- report
- spreadsheet
- presentation
A
10
Q
The ____ ____ ____ is an illustration where each circle represents a single activity in the project
A
AON Network Diagram
11
Q
A ____ ____ is any activity or group of activities that takes an input, adds value to it, and provides an output to an internal or external customer
A
business process
12
Q
____ ____ are step-by-step breakdowns that aid in providing:
- high quality results on a consistent basis
- utilizing minimal resources
A
business processes
13
Q
Benefits for organizations that develop excellent business processes:
- Consistency
- Managing from afar
- Ability to grow
A
14
Q
Outputs, resource utilization, equipment and technology requirements, as well as employee training should be ____
A
consistent
15
Q
In organizations that use consistent business processes across locations, executives can identify ____ and ____ via analytics from each facility
A
strengths, weaknesses
16
Q
____ corporate business processes allow the organization to more easily open new locations
A
documented
17
Q
3 Characteristics of a Good Process
- Good intentions
- Reproducible results
- Measurable and Manageable results
A
18
Q
Things to consider in developing a well-meaning process:
- Goal oriented
- Efficiency
- Stakeholder consideration
- Related business processes
- Seek opportunities for improvement
A
19
Q
____ should include providing customers what they desire
A
goals
20
Q
Goals should also include producing excellent ____ with minimal ____
A
outputs, inputs
21
Q
cow path theory story
- being too afraid to break the process when it’s now inefficient
A
22
Q
Why do business processes fail?
- used to be good
- was never good
- process limitations
A
23
Q
Reasons a great place loses its magic touch:
- market evolution
- best employees leave
- increase in demand
A
24
Q
Types of Consulting:
a. Gather data and/or provide information
b. Defines the problem (identify root cause)
c. Develop solutions
d. Provide recommendations
e. Implementation
A
25
____ is a specific business project that is assigned to a consultant or consultant team
engagement
26
The ____ methodology is a method with multiple phases. There is no back-tracking. Work for a well-defined project. Plan well established from start to finish. Low flexibility
waterfall
27
The ____ methodology is designed to be flexible in an effort to allow for stakeholder feedback and improvements in technology. Team collectively manages the project. Very open to changes and feedback
iterative
28
Consulting Careers
- Always be Consulting (ABC)
- Resume Builder
- Corporate Careers
29
Good Consultant - Traits
1. Desire to help people
2. Data skills
3. Values feedback
4. Values simplicity
5. Expect resistance to change
30
Attributes of a Bad Consultant
1. Maintaining happiness
2. Expecting to be liked
31
4 Requirements of Business Solutions
1. Recommendations
2. Monetary Benefit
3. Value to Work ratio
4. Organizational fit
32
Business Process Improvement
1. Desired state
2. Present state
3. Gap analysis
4. Project scope
5. Collect and share data, analyze
6. Develop solutions
7. Develop implementation plan
33
When you measure and compare the difference between the desired state and the present state, you are performing ____ ____
gap analysis
34
The ____ ____ is defining a budget and end date for a project
project scope
35
____ ____ is a phenomenon where during the course of a project, the project team allows new goals and deliverables to become part of the project
scope creep
36
____ ____ help process managers see and discuss an entire system. Details all the processes that lead up to the focal process as well as the processes that will occur after this process is complete
block diagrams
37
A ____ ____ is a flow chart that is utilized to illustrate the sequence of activities within a process
process map
38
When developing solutions, you should:
- focus on your client
focus on the basics
- embrace the repugnant
39
____ flowcharts offer more detail. We can see the individual or group that is responsible for each activity
swimlane
40
Flow chart symbols
____: task/operation or data collection point
rectangle
41
Flow chart symbols
____: decision point where multiple exit flow paths are possible
diamond
42
Flow chart symbols
____: depicts start/end entrances and exits to process
terminator (oval)
43
Flow chart symbols
____: depicts flow of customer/material within the process
arrow (closed)
44
Flow chart symbol
____: depicts an entire process. Likely depicted in another flowchart
process (rectangle inside rectangle)
45
Flow chart symbol
____: movement or transportation
arrow (open)
46
Flow chart symbol
____: inspection
circle
47
Flow chart symbol
____: delay in process
bullet bill
48
Flow chart symbol
____: shows end on one page, shows where to continue on page two
connector
49
Value of a process map
1. Required resources
2. Technology requirements
3. Testing the process
4. Operational estimates
5. Communication
6. Quality tool
50
Four requirements of a business solution
1. recommendations tied to goals
2. monetary benefit
3. value to work ratio
4. organizational fit
51
____ ____ ____ is an approach to business that drives toward business strategies and decisions that are both ethical and socially conscious
environmental social governance
52
____ ____ is researching and evaluating present and potential supply chain partners in multiple risk areas
due diligence
53
The ____ ____ ____ ____ is a document that outlines rules and standards that a buyer expects their supplier to follow
supplier code of conduct
54
____ ____ is when a manufacturer's business practices adhere to the required government regulations and the standards established by the company for which they manufacture the goods
manufacturing compliance
55
Examples of objectives
- budget: Reduce the cost of logistics by 10%
- time: Complete construction of home by July 1st
- performance and quality: Become a Starbucks certified supplier
56
Examples of milestones
- date of an important decision
- start of a new phase of project
- a deadline
57
The ____ ____ is the longest path (in terms of time) in the AON Network Diagram. This path dictates the expected completion time of the project
critical path
58
____ is the amount of time an activity or path can be delayed with impacting the length of the critical path
slack
59
____ ____ ____ is shortening the time of the project by increasing the number of resources usually in the most cost effective manner
crashing the project
60
When crashing in this class, always choose the ____ solution
cheapest
61
____ is a term used to describe services related to providing advice to companies, organizations, and individuals
consulting
62
____ ____ ____ is a defined method used to help organizations make processes more effective, efficient, and/or adaptable
business process improvement
63
____ ____ often means that an organization values three things:
- legal and ethical behavior
- sustainability
- commitment to the community
social responsibility
64
A ____ ____ is a process whereby companies examine whether or not their manufacturing contractors are abiding by the legal and agreed-upon regulations, business practices, and other established manufacturing requirements
manufacturing audit
65
____ ____ typically refers to a corporate program intended to ensure that producers/suppliers get a fair price for their goods
fair trade
66
Developed by Social Accountability International, ____ is a certification program that focuses on social responsibility in the workplace
SA8000
67
____ ____ encourage employees to safely report ethical breaches in the supply chain and in other facets of the business
whistleblower program
68
____ is development that meets the needs of the present without compromising the ability of future generations to meet their needs
sustainability
69
A ____ ____ ____ ____ is a circular design framework where everything put into a product should be a resource for something else in the future
closed loop supply chain
70
The ____ ____ ____ is a framework that says that companies should consider the possible economic, environmental, and social outcomes associated with business decisions
triple bottom line
71
____ ____ ____ is a systematic approach that attempts to quantify the environmental impact of every step in the life cycle of a product, including the supply chain
life cycle assessment
72
____ ____ ____ is an organization made up of corporations, researchers, and agencies that is committed to improving the sustainability of products being designed, manufactured and delivered to consumers
The Sustainability Consortium (TSC)
73
The ____ ____ ____ ____ is an organization working to develop industry standards for measuring ESG outcomes
Sustainability Accounting Standards Board (SASB)
74
____ ____ is a measure of the total amount of greenhouse gases generated by an organization
carbon footprint
75
____ ____ is when an organization has a balance between the carbon that it emits and the carbon it absorbs. The net result between carbon emissions and carbon absorption is zero
carbon neutral
76
____ ____ is a series of certifications offered by the International Organization for Standardization in the area of sustainable business practices and management
ISO 14000
77
Legal and Ethical Supply Chain examples from lecture
- obey laws
- choosing ethical business partners
- abusive management of people
- conflicts of interest
- breaches in intellectual property
- protect the environment, workers, and consumers
- Nike
- child labor
78
Sustainable Supply Chain examples from lecture
- Walmart
- Iceland Grocery
- New York Garbage
scm 300
flashcards
Decks in class (3)
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