UNIT 3 1B - Managing

Question 1

Define the autocratic management style

Answer 1

A management style where the leader dictates policies and procedures, decides the objectives that are to be achieved and directs all these activities to achieve these objectives without any meaningful participation by employees. It is a one way communication system

Question 2

Identify two key features of an autocratic management style

Answer 2

• One way communication

- Leader dictates all procedures without any meaningful participation from employees

Question 3

What are two advantages of autocratic management style

Answer 3

• Manager retains all control

- Time used efficiently as there is no discussion/consultation

Question 4

What are 2 disadvantages of the autocratic management style

Answer 4

• No employee input and therefore decisions cannot be enhanced
• Employees aren’t empowered and it can create low moral

Question 5

Define the persuasive management style

Answer 5

A management style where the manager attempts to convince employees that their decisions are right. Authority and control are retained by the manager and there is no employee input in decisions . The communication is one way

Question 6

Identify two key features of the persuasive management style

Answer 6

• Manager attempts to convince employees that their decisions are right
• one way communication

Question 7

What are three advantages of the persuasive management style

Answer 7

• managers gain trust and support through persuasion
• Employee moral may be higher than autocratic
• Quick and effective

Question 8

What is a disadvantage of the persuasive management style

Answer 8

• Communication remains one way, so still no opportunity to enhance decision making and build trust with employees

Question 9

Define the consultative management style

Answer 9

A management style where the manager recognises the importance of good relationships with their employees and consults with staff on issues before making the final decision themselves. It involves two way communication

Question 10

What are two key features of the consultative management style

Answer 10

• Two way communication

- Manager consults with staff on issues before making the final decision themselves

Question 11

Why are advantages of the consultative management style

Answer 11

• Asking for suggestions broadens the pool of idea so the decision making can be enhanced
• Seeking employee inputs boosts their satisfaction and motivation levels

Question 12

what are two disadvantages of a consultative management style

Answer 12

• Time taken to consult can slow down the decision making process
• Some employees suggestions may be ignores which could cause resentment

Question 13

Define Participative management style

Answer 13

This is a style where the manager shares the decision making responsibility with the employees. It involves two way communication.

Question 14

List two key features of the participative management style

Answer 14

• two way communication

- Employees involved in decision making and are given a share of responsibility

Question 15

What are two advantages of the participative management style

Answer 15

• Recognises the skills and abilities of employees and powers them to make decisions
• Team work and group decision making should lead to the optimum final decision

Question 16

What are two disadvantages of the participative management style

Answer 16

• Time consuming

- May cause conflict if suggestions are disregarded

Question 17

Define the Laissez-faire management style

Answer 17

Is a form of management which the employees are totally responsible for the decision making and operations of the business and the manager has no central role or power

Question 18

Identify two key features of the laissez-faire style

Answer 18

• Manager has no central role or power

- Employees are totally responsible

Question 19

List two advantages of the laissez faire style

Answer 19

• Very trusting and empowering for employees

- Can be very creative, and a high degree of individual responsibility

Question 20

list two disadvantages of the laissez faire style

Answer 20

• Can potentially lead to a loss of control or conflict between staff over direction

Question 21

What are the 6 management skills

Answer 21

communication
planning
delegation
leading 
decision making
interpersonal

Question 22

Define the management skill of communicating

Answer 22

The transfer of information from sender to a receiver. Communication may be verbal or non verbal and includes, talking, e-mailing a colleague and even body language as its exchanging a message between a sender and a receiver.

Question 23

How is communication used in business opperations

Answer 23

1/1 from manager to employee ( or visa versa depending on management style).
Meetings
e-mails
talking to customers

Question 24

What are the advantages of the communicating skill

Answer 24

• quick and easy to perform
• has a chance for feedback
• personal nature

Question 25

what is the disadvantages of communicating skills

Answer 25

messages may not be received May not understand intention Can be time consuming to receive feedback or organise formal communications

Question 26

Define the management skill planning

Answer 26

Involves the prior thinking that goes into considering how best to achieve a business objective. There are five steps to planning: Set Objective, SWOT analysis of situation, alternatives, implement and monitor

Question 27

what are the 5 steps to planning

Answer 27

``` Set objectives SWOT analysis of situation (Strengths weaknesses, opportunities and threats of present situation) Alternatives Implement Monitor ```

Question 28

What skills would an autocratic manager use

Answer 28

Decision making - Makes all the decisions themselves communication - 1 way communication style, no chance or feedback so it must be done right delegation - Organising others as there is no room for consultation

Question 29

Define delegtion

Answer 29

The transfer of authority from a manager to an employee to carry out specific activities. The manager remains accountable for the work.

Question 30

How is delegation used in business applications

Answer 30

A manager may give an experienced customer authority to manage a particular section of the business such as in a cafe delegating an employee to be in charge of coffees or in a large company allowing an employee to manage production

Question 31

What are the advantages of delegation

Answer 31

frees up managers time to focus on important things/ specific areas such as recruitment

Question 32

What are the disadvantages of delegation

Answer 32

Manager may delegate jobs they dislike, lowering moral

Question 33

define leading

Answer 33

leading involves guiding the business towards achieving its objectives. Leadership involves establishing a clear vision, sharing that vision with others, coordinating, and balancing the conflicting interests of stakeholders

Question 34

How is leading used in business application

Answer 34

Inspiring colleagues, many different types of leadership,

Question 35

Define decision making

Answer 35

A course of action purposely chosen from a set of alternatives to achieve business objectives.

Question 36

Define interpersonal skills

Answer 36

The skills used by a person to interact with others properly. In business, the term generally refers to an employee/managers ability to get along with others whilst getting the job done.

Question 37

How is interpersonal skills used in business operations

Answer 37

Gaining feedback, having a genuine concern for interests of employees

Question 38

What management skills would a persuasive manager use

Answer 38

Communication - used to effectively communicate means with employees Decision making leadership

Question 39

What management skills would a consultative manager use

Answer 39

Decision making Communication Leading

Question 40

What management skills would a participative manager use

Answer 40

Interpersonal Communication planning

Question 41

What management skills would a laissez-faire manager use

Answer 41

Delegation

Question 42

Define corporate culture

Answer 42

Corporate culture is the shared values, beliefs, ideas and expectations of the individuals in within a business. A company's corporate culture may be identified from the way people dress or behave, slogans or the language used by employees.

Question 43

Define official culture

Answer 43

Official culture is the values and beliefs the business is trying to convey to the public. Usually observed in mission statements, adverts, logos and slogans

Question 44

Define real culture

Answer 44

The actual beliefs present in the company internally. This is observable by dress code, behaviour, the way employees and managers relate etc.

Question 45

What are five indicators of corporate culture

Answer 45

``` Communication channels dress code willingness to achieve rituals and celebrations psychical environment ```

Question 46

How is communications an indicator of corporate culture?

Answer 46

informal or formal? Manner in which communication occurs Are employees encouraged

Question 47

How is dress code an indicator of corporate culture?

Answer 47

Formal or casual? | How employees present themselves to customers

Question 48

How is willingness to achieve an indicator of corporate culture?

Answer 48

Is it relaxed or are employees trying as hard as possible to build the business?

Question 49

How is rituals and celebrations an indicator of corporate culture?

Answer 49

do staff mingle? do they get along? do they have social gatherings or celebrations (eating lunch together, birthdays?)

Question 50

How is the physical environment an indicator of corporate culture?

Answer 50

Tidy? | Can employees interact?

Question 51

What are 5 reasons why business culture is important

Answer 51

- Enables employees to interact - Brings employees to a common platform - Extracts best out of each team member - Promotes healthy competition - Guides employees

Question 52

What are five strategies to develop corporate culture

Answer 52

``` Training and development Recognition and reward Employ externally Change in management Empower employees ```