Unit 304

Question 1

Give some examples of non-verbal communication

Answer 1

1. Social Media
2. Facial Expressions
3. Braille

Question 2

Give some examples of verbal communication

Answer 2

1. Language/accent
2. Speech
3. Tone

Question 3

Give some positive factors

Answer 3

1. Eye Contact
2. Trust
3. Values/beliefs

Question 4

Give some negative factors

Answer 4

1. Mistrust
2. Sarcasm
3. Prejudice/stereotypical attitudes

Question 5

Give some other influences/factors

Answer 5

1. Level of understanding
2. Cultural differences
3. Self-esteem

Question 6

Give some factors people are aware of

Answer 6

1. Language differences
2. Stereotyping
3. Physical environment

Question 7

Give some factors people are unaware of

Answer 7

1. Values and beliefs
2. Illness
3. Power

Question 8

Name some barriers to communication

Answer 8

1. Visually/hearing impaired
2. Disabilities
3. Speech disorders

Question 9

Name some strategies to overcome barriers

Answer 9

1. Speech Disorder = use Makaton or images to show what info your trying to get across.
2. Language = Have a translator to help translate important info.
3. Hearing Impaired = use sign language

Question 10

Meeting communication needs

Answer 10

1. Braille to support reading and writing.
2. Communicating through sign language.
3. Picture/story cards/symbols

Question 11

Intervention of a third party

Answer 11

1. Independent advocate
2. Personal assistant/direct carer
3. Partner and/or family

Question 12

Specialist support, equipment and technologies

Answer 12

1. Hearing Aids
2. Glasses
3. Text to speech software

Question 13

FIONAC

Answer 13

Formal justification of purpose
Information transferred only when necessary
Only the minimum required
Need to know access controls
All to understand their responsibilities
Comply with and understand the law